The mission of SERS is to enhance the well-being and financial security of our members, retirees, and beneficiaries through benefit programs and services which are soundly financed, prudently administered, and delivered with a focus on understanding and responsiveness. Over the next five years, SERS will operate from 300 East Broad Street in Columbus, Ohio. Based on current trends, it will serve 195,000 members, retirees, and beneficiaries, and 1,000 employers. Our employees will operate in a safe and secure environment, providing services to stakeholders and managing investments. SERS will provide its members, retirees, and beneficiaries a variety of flexible and portable benefits and services, including enhanced benefits, while continuing to provide access to quality health care. SERS will also provide to these stakeholders additional services associated with retirement savings, financial planning, and wellness. These services will be available both in-person and electronically. Finally, SERS will remain under public scrutiny, requiring a focus on accountability and awareness of public concerns and perceptions.