Why Deephaven Mortgage?
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting.Deephaven is comprised of two lending platforms.
Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com.
Job Overview
We are looking for a highly motivated and experienced Correspondent Production Manager to ensure seamless communication between sales, operations, and underwriting teams while addressing loan-level challenges and maintaining efficiency. This role involves managing the loan pipeline, resolving client and partner issues, and offering expertise on loan and compliance matters. The Correspondent Production Manager will drive operational improvements, mentor team members, and foster a collaborative, high-performance culture.
The ideal candidate will possess strong leadership skills, a deep understanding of mortgage operations, and a commitment to delivering high-quality service. As a key player in our mortgage operations, you will help drive business growth and operational excellence.
What You’ll Do
As the Correspondent Production Manager, you will be responsible for coordinating between various departments—including sales, operations, and underwriting—to ensure that all processes are aligned and goals are met.
- Act as a key liaison between sales, clients, operations, and underwriting to support clear communication and smooth workflow
- Analyze and address loan-level challenges to minimize underwriting disruptions, recommending or negotiating alternative requirements, restructuring, or exception solutions as needed
- Engage directly with clients and partners to resolve loan-level issues and support a seamless processing experience
- Provide expert guidance and support on loan-level and compliance matters for the Transaction Management, Pre-Close and Due Diligence teams
- Proactively mitigate risk by maintaining an expert understanding of underwriting guidelines and matrices, partnering with underwriting to drive solution-oriented decisions
- Manage the daily loan pipeline to ensure timely processing and resolve delays ahead of closing deadlines
- Collaborate with cross-functional teams and brokers to support efficient, high-quality loan closings
- Drive continuous improvement by enhancing operational efficiency, quality, and cost-effectiveness
- Identify and lead training opportunities across the Pre-Close and Due Diligence teams
- Mentor and develop team members to support their growth and help them achieve individual and team goals
What We Need
- Bachelors Degree or relevant work experience in the Finance and Mortgage Industry
- Proven experience in loan operations, underwriting, or related fields
- Strong leadership skills
- Comprehensive knowledge of TRID, federal, and state regulatory requirements
- Excellent problem-solving skills and attention to detail
- Strong communication and collaboration skills, experience with Sales a plus
- Strives for accuracy and pays close attention to detail
- Enjoys building strong relationships with customers and team-members
- Promotes company values while providing optimal customer service
- Thrives in a fast-paced environment while embracing change and innovation
- Excellent verbal and written communication skills
- Highly organized, analytical, detail-oriented, and self-motivated.
- Ability to manage multiple priorities in a fast-paced environment while meeting service-level timelines
- Proficiency in Microsoft Office Suite (Word, Excel)
- Compliance with all company policies, procedures, and regulatory standards
Privacy PolicyThis organization participates in E-Verify
Our Perks
Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all)Future Finance Focused – Generous employer-matched 401(k) planCommunity Connect– Philanthropy Committee that creates charitable initiativesHealth from Day One – Comprehensive health insurance starting on day one of employmentFamily Matters – Competitive maternity and paternity leaveCulture & Celebrations – Culture Committee with team-building events and celebrationsIdeas Welcome – Encouraging thought leadership and innovationGuidance & Growth – Mentorship opportunities for career developmentPerk Up – Exclusive discounts on travel, tech, pets, legal, and more
