About Nomic
Nomic is the domain-specific AI platform accelerating the design and construction of the Built World. Nomic securely connects to existing data silos and infrastructure, enabling designers, engineers, and asset owners to automate work over drawings, specifications, standards, and firm knowledge.The Nomic Platform delivers turnkey AI workflows for high-value tasks like submittal review, code compliance, QA/QC, and project research. Nomic’s Developer API enables internal engineering teams to build bespoke AI implementations using domain-specific models purpose-built for complex, multimodal documents.With Nomic, every employee at a firm operates with the knowledge, quality, and speed of its most senior principals, enabled by AI agents grounded in real project data and governed by enterprise security.
The Role
We are hiring a Senior Customer Success Manager to own outcomes, retention, and expansion for Nomic’s enterprise customers, with selective ownership of strategic mid-market accounts. This is a senior, commercially oriented role responsible for growing and deepening Nomic’s largest relationships.You will act as a strategic partner to customer leadership, ensure Nomic is embedded in core project workflows, and drive measurable ROI across adoption, renewals, and expansion.
What You’ll Do
Enterprise Account Ownership
- Own post-onboarding relationships for enterprise customers
- Serve as the primary strategic partner to executive and operational stakeholders
- Drive adoption across teams, projects, and departments
Retention, Expansion, and Growth
- Lead renewals in partnership with Sales
- Identify and execute upsell and cross-sell opportunities
- Tie platform usage to measurable business outcomes and ROI
Customer Outcomes
- Guide customers in applying Nomic to workflows such as RFI response, submittal review, drawing QA/QC, and code compliance
- Monitor account health and proactively address adoption risk
- Run executive-level check-ins focused on value delivery
Cross-Functional Leadership
- Provide structured customer feedback to Product and Engineering
- Validate roadmap priorities with enterprise customers
- Coordinate closely with Onboarding and FDE teams during expansion
What We’re Looking For
Experience
- 5+ years in Customer Success, Strategic Accounts, or Technical Account Management
- Proven experience owning enterprise renewals and expansions
- Track record of growing large accounts through upsell and cross-sell
- Experience building out processes and playbooks from scratch
Skills and Profile
- Commercially minded and comfortable owning revenue outcomes
- Credible with senior customer stakeholders
- Strong understanding of technical or data-driven platforms
Nice to Have
- Experience in AEC, infrastructure, or adjacent industries
- Familiarity with ACC, Procore, Bluebeam, Egnyte, or BIM tools
- Building out success teams
Compensation and Benefits
- Competitive base salary with performance-based variable compensation
- Equity participation
- Medical, dental, and vision coverage
- Flexible PTO and paid holidays
- Remote-friendly culture
