Subscriber Development & Engagement Leader
Full TimeRemote - US*While the job location is listed as Cincinnati, OH, this is a remote position open to candidates across the United States.Innovate with Benchmark Gensuite as a Subscriber Development and Engagement LeaderEveryone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion.
Join us and help make the corporate world better for the planet and better for its employees.Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives. Benchmark Gensuite BenefitsAt Benchmark Gensuite, your hard work is rewarded.
We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly recognize and reward excellent performers. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.About Benchmark Gensuite…Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions.
Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.Position Overview:Organization: Subscriber SuccessReports to: Vice President, Subscriber SuccessThe Subscriber Development & Engagement (SDE) Leader is a strategic, externally facing role within Benchmark Gensuite’s Subscriber Success organization. The SDE works directly with senior-level customer stakeholders, building relationships that strengthen partnership health, reduce churn, and identify growth opportunities. The person in this role will help serve as retention leaders and pipeline builders, driving stability and growth across the subscriber portfolio.This role partners closely with Account Management, Customer Success, and Growth teams to design and execute engagement strategies that drive retention, expansion, and executive alignment across complex enterprise subscribers.Operating under the direction of the VP, Subscriber Success, the SDE serves as both a strategic advisor and relationship builder, connecting cross-functional teams to deliver meaningful outcomes and measurable business impact across a diverse subscriber portfolio.Key Responsibilities: Strategic Engagement
- Build and maintain trusted relationships with senior subscriber executives and decision-makers.
- Serve as a strategic liaison during high-impact engagements, escalations, and growth opportunities.
- Develop and execute engagement plans across active, monthly, and pulse models over 3-, 6-, 9-, or 12-month cycles.
- Collaborate with internal teams to identify subscriber risks, recovery opportunities, and whitespace expansion potential.
- Lead strategic outreach initiatives—executive briefings, pipeline reviews, and growth workshops.
- Support renewal readiness and expansion planning for complex or high-value subscriber relationships.
- Help ensure successful implementation and executive connections for new subscriber launches.
Portfolio Intelligence & Enablement
- Use analytics and portfolio monitoring tools to track subscriber health, forecast risk, and uncover opportunity trends.
- Leverage AI-driven engagement platforms to enhance executive visibility, predict churn, and track relationship strength.
- Provide structured insights for leadership highlighting engagement outcomes, subscriber sentiment, and retention impact.
- Contribute to the development of scalable playbooks, engagement frameworks, and account orchestration models.
Collaboration & Leadership Influence
- Partner cross-functionally with leadership teams to ensure consistent messaging and coordinated execution across subscribers.
- Act as a connector between Subscriber Success, Account Management, Product, and Commercial teams to ensure alignment on retention and growth strategies.
- Represent Subscriber Success in executive-level discussions, influencing both internal and external stakeholders toward shared goals.
Measures of Success
- Strengthened executive relationships and improved subscriber satisfaction.
- Demonstrated influence on risk mitigation, retention, and renewal outcomes.
- Effective cross-functional collaboration driving measurable portfolio improvements.
- Increased visibility and engagement at the senior leadership level within key subscriber accounts.
*Performance will be evaluated on retention influence, expansion pipeline contribution, and renewal outcomes — aligned to organizational metrics such as churn save, pipeline generated, and NRR at the portfolio levelQualifications:
- Bachelor's degree in Business, Marketing, or related field.
- 8+ years of experience in customer success, strategic account management, or executive relationship management.
- Proven ability to build and maintain senior-level customer relationships that drive business outcomes.
- Strong collaboration skills with experience influencing cross-functional teams.
- Proficiency with strategic planning and engagement tools, including AI-enabled platforms.
- Experience in EHS, ESG, or operational risk management industries is highly valuable.
- Excellent communication, analytical, and organizational abilities.
Preferred Experience:
- SaaS, enterprise solutions, or subscription-based business background.
- Experience in executive engagement, renewal workflows, or risk mitigation programs.
- Familiarity with customer segmentation and engagement modeling.
Travel Requirements:
- Travel is sometimes required for this position, which may include visiting customer sites or hosting customers at the company's local offices. Other travel may include attending a Benchmark Gensuite conference or representing the Company at an external event or trade show.
- If based in the Cincinnati area, the expectation is to come into the local office at least 3 times per month for in-person meetings and collaboration.
- For remote employees, travel to the company's headquarters may be required once per quarter, with each visit lasting up to a full business week. Some weekend travel may be required, based on necessary travel arrangements to meet business needs.
- Travel expenses, including transportation, accommodation, and meals, will be reimbursed according to the company's travel policy.
- The ability to travel and a valid driver's license or access to reliable transportation may be required.
Questions about the position? Please contact our HR Team, at jobs@benchmarkdigital.com.#LI-Remote
