Job Description:
The Kaleris IT Infrastructure Engineer is responsible for providing IT infrastructure support to customers using N4 software, both onsite and cloud-hosted. This role involves working with a variety of customers to assist with strategic planning, technical design, and implementation, including on-premises/cloud hosting design, firewall setup and configuration, security audits, health checks, network hardware and software, server sizing and maintenance (such as patch management and antivirus), and WAN/communication links.
Responsibilities
- Maintain and troubleshoot customer IT infrastructure via Managed Services, including network hardware and software, servers, disaster recovery, storage, WAN/communication links, and cloud hosting.
- Design and maintain N4 on-premises and cloud environments for hosting N4 TOS software.
- Monitor and diagnose N4 TOS infrastructure incidents impacting software and underlying systems. Consult and troubleshoot customer-reported issues
- with N4 TOS software and infrastructure environment.
- Review and administer customer hardware/cloud setups and configurations.
- Respond to and resolve customer issues in accordance with Service Level Agreements (SLAs).
- Be on standby for critical P1 incidents, with availability to work weekends or shifts as required to support customers 24/7.
Requirements
- Min 3 years of experience
- Experience with server centralization, consolidation, and virtualization of servers, storage, and overall IT architecture.
- Deep technical knowledge of current network hardware, protocols, and internet standards.
- Strong understanding of underlying operating systems and their configurations.
- Good understanding of database technologies, including scaling, redundancy, and backup.
- Experience with network capacity planning, network security principles, and best practices.
- Ability to conduct research into networking issues and products as required.
- Excellent hardware troubleshooting experience.
- Expertise/qualification in:
- Load balancers
- Clustering
- Tomcat
- Oracle 11g or 11g RAC, SQL, and MySQL databases
- Red Hat Linux 5
- RAID
- Microsoft Server 2008
- ActiveMQ
- Microsoft SQL-Server 2012
- JMS
- Firewalls .
Knowledge, Skills, and Abilities
- Experience in the maritime or logistics industry is a significant plus.
- Familiarity with Navis TOS is a big advantage.
- Experience working in distributed virtual teams.
- Demonstrates a positive attitude and strong work ethic.
- Meticulous organizational and multitasking skills.
- Excellent customer service and follow-up skills.
- Ability to work well with others and follow instructions.
- Multilingual capabilities are a plus.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
