Intelligence Driven Innovation.
Rekor Systems, Inc., (NASDAQ: REKR) is a trusted global authority in the development and implementation of intelligent infrastructure focused on addressing critical challenges across public safety, transportation management, and urban mobility markets. We believe that the intelligent infrastructure industry is at the epicenter of converging forces that will drive profound changes in the way government agencies, law enforcement and businesses operate and collaborate today and in the future. With our ‘Rekor One’ roadway intelligence engine as our foundation, we collect and transform raw data into actionable insights that gives governments and businesses a comprehensive picture of roadways, vehicles, pedestrians, traffic, incidents, while providing an intuitive environment that makes collaboration across teams and organizations easy.
Rekor leverages computer vision, machine learning, and big data analytics to drive AI-enabled IoT solutions (‘AIoT’) on the edge of the network with unparalleled speed, accuracy, and agility. With our disruptive AI-powered technology, integrated hardware and software solutions, and state of the art machine learning models, we deliver actionable insights and transformative impact that increase roadway safety, efficiency, and sustainability for our customers and citizens, while enabling safer, smarter, greener, and more equitable cities and communities.Our employees represent the best and smartest top talent in our industry, and we select individuals to be a part of our team who help to define our culture and success.
Rekor’s Values and Leadership Principals are: People First, Customer Success, Earn Trust, Deliver Impact and Think Big and Bold! Learn more by visiting www.rekor.ai.
Position Summary
The Field Technician is responsible for supporting the installation, maintenance, and repair of Automated License Plate Recognition (ALPR) camera systems deployed in the field. This role ensures all systems are fully operational, correctly configured, and meet performance standards. The technician provides on-site support, performs preventative maintenance, troubleshoots hardware and network issues, and collaborates with engineering and support teams to resolve technical problems efficiently.
Key Responsibilities
- Perform installation, configuration, and calibration of ALPR cameras and associated equipment (network switches, modems, enclosures, power systems).
- Conduct routine inspections and preventive maintenance to ensure cameras, AI system, and network components operate optimally.
- Diagnose and repair hardware issues, including camera lens alignment, power delivery, and connectivity problems.
- Coordinate with remote support and engineering teams to perform firmware updates, software reloads, and system testing.
- Document all service activities, maintenance logs, and issue resolutions using ticketing or service management tools.
- Ensure all work adheres to safety and compliance standards.
- Support site surveys and equipment assessments for new deployments or relocations.
- Provide training or guidance to local teams or end users on equipment handling and system functionality.
- Maintain proper inventory of spare parts, tools, and field equipment.
Qualifications
- High school diploma or equivalent (technical certification preferred).
- 2+ years of field service experience in electronics, networking, or surveillance systems.
- Strong understanding of IP networking, PoE, and camera system integration.
- Proficiency with diagnostic tools (multimeter, laptop, network tester).
- Ability to read wiring diagrams, schematics, and installation drawings.
- Valid driver’s license and ability to travel to customer sites.
- Excellent problem-solving and communication skills.
Preferred Skills
- Experience with ALPR or traffic enforcement camera systems.
- Familiarity with Linux or Windows-based troubleshooting.
- Basic understanding of NVR, VMS, or cloud-based management platforms.
- Knowledge of low-voltage electrical systems and field wiring standards.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This role requires the ability to lift systems (up to 75 lbs), climb ladders, and/or work in elevated positions such as bucket trucks.**Location:** Office-based in Maryland with travel across NC, VA, MD, NJ, NY, and CT.**Focus:** Field repairs; assist as Level 1 remote support when not in the field.
Additional Responsibilities
- Provide technical support on-site for Rekor hardware systems and software applications including advanced troubleshooting of computer software, hardware, and electronics. This includes fixed and mobile trailer systems.
- Monitor systems and inbound support tickets and promptly respond to assigned field tickets according to contractual customer service level agreements.
- During non-field dispatch assignments, actively assist and resolve requests for support and help from customers via inbound calls and our support ticketing tool.
- Coordinate on-site visits with vendors and customers as required.
- Willingness to assist on installations as needed.
- Must have flexible hours.
It is the policy of Rekor Systems not to discriminate or allow the harassment of employees or applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law in all employment practices. Rekor Systems' Executive Leadership Team is fully committed to the principles of equal employment opportunity and affirmative action and support the successful implementation of the Company's Affirmative Action Programs.
65000.00 To 75000.00 (USD) Annually
