Job Description:
About the Role
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.The Associate Consultant – Intern is an entry-level, customer-facing consulting position within the Professional Services team.
You will learn to implement enterprise software solutions for maritime customers, gain hands-on experience in software configuration and integration, analyze business processes, and work under the supervision of senior consultants and project managers.
Job Description & Responsibilities
As an Associate Consultant Intern, you will:
- Enterprise Software Implementation: Assist in deploying Kaleris’ software solutions for maritime and terminal operations customers.
- Issue Verification & Case Creation: Verify customer issues in test systems, create clear cases with the necessary steps and documentation (using Salesforce or equivalent systems) to support rapid issue resolution by developers.
- System Analysis & Configuration: Analyze, configure, and help integrate systems as directed to achieve required results for client-specific needs.
- Relationship Building: Develop effective working relationships with both customer contacts and Kaleris team members.
- Professional Communication: Listen actively and communicate effectively with customers, peers, and stakeholders, maintaining professionalism under pressure.
- Ownership of Issues: Take responsibility for assigned customer issues, ensuring regular follow-up and status updates until completion, with support from Senior Consultants.
- Continuous Learning: Quickly ramp up on products and industry practices using documentation, mentoring, and hands-on assignments.
- Team Collaboration: Support team activities and contribute to project deliverables as directed, demonstrating a detail-oriented and self-motivated work style.
Requirements & Qualifications
Essential:
- Currently in university (e.g., Industrial Engineering, Business, Computer Science) and exposure to logistics, manufacturing, or related internships.
- Solid software technical abilities (requirements/configuration, integration, or software development fundamentals).
- Strong communication skills in English—both written and oral.
- Detail-oriented, self-motivated team player with a strong work ethic.
- Ability to work as directed, receive instruction, and adapt quickly to new assignments and low-complexity tasks.
- Ability to manage stress and maintain professionalism in challenging situations.
Desirable/Optional:
- Exposure to consulting or customer-facing roles.
- Familiarity with supply chain, maritime, or terminal operations.
- Multilingual skills relevant to the region.
Additional Information
- Listed duties and responsibilities are not exhaustive; other tasks may be assigned as required to meet business needs.
- Kaleris is an equal opportunity employer. We value a diverse workforce and do not discriminate based on race, religion, gender, age, or other protected status.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
