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Senior Customer Success Manager

WayflyerNew York, New York, United StatesRemote, Onsite

๐Ÿ“ Company Mission


Our mission is to give the world access to the best products by empowering great brands to reach their growth potential.

๐Ÿ’ผ About Wayflyer


Today's consumer brands need a capital provider that keeps pace with their growth ambitions. Traditional financing options are slow, cumbersome and often out of reach. That's why we built Wayflyer.Our unique technology allows us to assess businesses in minutes, generate financing offers that reflect their growth potential and send funds in as little as 24 hours.Since launching in April 2020, we've deployed over $4.5bn to thousands of brands worldwide, backed by Tier 1 banks like J.P. Morgan. We've become a trusted financing partner for some amazing brands, like True Classic, Little Words Project and Kekoa Foods.Teams at Wayflyer are truly cross-functional.

You'll be collaborating with ambitious colleagues from around the world - all striving to deliver on a huge opportunity. Check out this video to hear directly from them.

๐Ÿ’› Culture & Values at Wayflyer


At Wayflyer, we value being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results. To learn more, please visit our website.

๐Ÿš€ Your Role at a Glance:The key ways you'll bring value to the team


  • Work on the Enterprise Customer Success (CS) (Account Management) Team to advise and guide high-value customers to achieve their growth capital goals.
  • Ensure our customers have the funding they need to optimize their inventory and marketing strategies.
  • Work closely with Sales, Product, Portfolio Management, and Finance teams to create strategic plans for future cash advances.
  • Help customers identify areas where they could improve through their use of Wayflyer analytics.
  • Focus on helping our customers drive business success by advising on the best ways to leverage growth capital.
  • Help customers manage their cash flow cycles by modeling cash flow needs to optimize timing and maximize revenue through cyclical and seasonal trends.
  • Analyze financial statements to consult customers on areas of improvement.
  • Work with Sales and Partnerships teams to advise prospective customers on the optimal use of cash advances tailored to their business needs, helping them unlock new growth opportunities.
  • Empathize with every aspect of the customer experience, prioritizing their needs and championing their success.
  • Guide customers through the process of securing repeat advances by leveraging dedicated Customer Success methodologies.
  • Maintain high levels of engagement, satisfaction, and loyalty to drive customer retention, references, and case studies.
  • Identify common customer challenges and contribute to important decisions to enhance Customer Success processes, influence product development, and inform key business decisions.
  • Recommend solutions that balance the business value of solving a problem with the appetite that the business has to solve it based on organizational goals.
  • Engage with customers to determine preference to determine focus of marketing and growth capital goals.
  • Recommend solutions and establish strategy for customers based on seasonal trends in sales.
  • Analyze statistics to determine marketing and growth capital requirement and monitoring the preference of customers.

๐Ÿ”จ What Makes You a Great Fit


  • Bachelorโ€™s degree in Finance, Management Engineering, Engineering Science, a related field, or a foreign equivalent plus 3 years of progressively responsible post-baccalaureate experience in job offered or any sales, business, engineering related job titles.
  • Skills must include:
  • (1) consulting with companies on growth capital needs as well as maximizing sales/revenue;
  • (2) managing financial products including merchant cash advances, loans (secured/unsecured), letters of intent to lend/purchase receivables;
  • (3) analyzing financial statements and documentation including cash flow projections, loan documents, sales statements, balance sheets, and P&L;
  • (4) developing strategic cash flow models including analyzing seasonal trends in sales and to advise on timing of capital injections to optimize sales/revenues;
  • (5) analyze sales cycles in different markets/industries;
  • (6) marketing analytics including marketing KPIs;
  • (7) manage C-level relationships, including negotiation and objection handling; and
  • (8) sales tools including Hubspot and SalesLoft.

๐Ÿค What to Expect After You Apply


You can expect to hear from a member of our Talent Acquisition team soon. If we believe you're a good fit, the first step will be a conversation with a recruiter who will guide you through the next stages of the process. The full interview process, which includes meeting the Hiring Manager and completing a case study or interview loop, typically takes approximately four to six weeks.

๐Ÿ–๏ธThe Perks of Being at Wayflyer


๐ŸŒด

Time Off That Matters


Recharge with 25 days of paid annual leave, plus public holidays.๐Ÿง˜

Your Wellbeing


Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.๐Ÿซ€

Comprehensive Health & Protection


Stay covered with private healthcare, life insurance, and critical illness cover.๐Ÿ‘ต

Secure Your Future with Our Pension Plan


Our pension plan helps you build a strong foundation for tomorrow, starting today.๐Ÿผ

Family-First Policies


We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers.๐Ÿ’ฐ

Share in Our Success


With our equity scheme, you're not just an employee; you're a stakeholder in our journey.๐ŸŒด

Work From Abroad!


Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year.

๐Ÿ“Global Offices and Working Policy


๐Ÿ‡ฎ๐Ÿ‡ช

Dublin, Our Buzzing HQ


Our headquarters operates a hybrid model. The number of in-office days depends on your team, but the majority of teams and our SLT are typically in 3-4 days per week, giving you valuable exposure to senior leadership.๐Ÿ‡ฌ๐Ÿ‡ง

London, One Big Family


Home to around 30 employees, our brand-new London office also runs on a hybrid model. Youโ€™ll often find our CEO working alongside the team with regular visits.๐Ÿ‡ฆ๐Ÿ‡บ

Sydney, Small but Mighty


Our close-knit Sydney office has around 20 employees and follows a flexible hybrid model, fostering strong collaboration.๐Ÿ‡บ๐Ÿ‡ธ

Atlanta, New York & Charlotte, Stateside Collaboration


Each of our US offices has 8-10 employees and operates with a flexible hybrid approach, blending in-person connection with remote freedom.๐ŸŒ

Remote, Across the US & Europe


The majority of our Tech org works remotely across the UK and Europe, coming together throughout the year for off-sites, company kick off and technical kick off. We also have a growing number of remote team members across the US.

๐Ÿ’ก How We Handle Your Personal Data


By submitting your application, you acknowledge that Wayflyer Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement. To learn more about how we handle your personal data, you can contact our privacy team at privacy@wayflyer.com or review our privacy notice at https://wayflyer.com/privacy-notice.

Compensation for position: $86,000 โ€“ $92,000/year


Office address: Industrious, Floor 3, 356 Wythe Avenue, Brooklyn, NY, 11249


#LI-DNI

Life at Wayflyer

Thrive Here & What We ValueValue being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results. | Promote Wayflyer as an employer of choice within the tech community, highlighting our culture, values, and growth journey.</s> | Comprehensive health & protection | Family-first policies | Share in our success with our equity scheme | Work from abroad policy | Global offices and working policy</s> | 1. Value being sound people, excellent operators, and ambitious overachievers. | 2. Collaborating with ambitious colleagues from around the world all striving to deliver on a huge opportunity. | 3. Access support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG. | 4. Comprehensive Health & Protection. | 5. Share in Our Success with our equity scheme. | 6. Work From Abroad! Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year. | 7. Global Offices and Working Policy.</s> | Sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results.</s> | Sound people, excellent operators, and ambitious overachievers working together with integrity, creativity, and bold optimism to deliver exceptional results. | Valuing being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results.</s> | 1. Sound People | 2. Excellent Operators | 3. Ambitious Overachievers | 4. Integrity | 5. Bold Optimism | 6. Creativity | 7. Exceptional Results</s> | Secure Your Future with Our Pension Plan | 1. Emphasis on worklife balance with remote work options | 2. Employee assistance programme | 3. Private healthcare, life and critical illness cover | 4. Pension plan | 5. Generous parental and adoptive leave policies | 6. Equity scheme for employees to share in the company's success.</s> | 1. Value being sound people, excellent operators, and ambitious overachievers, working together with integrity, creativity, and bold optimism to deliver exceptional results. | 2. Comprehensive Health & Protection: Stay covered with private healthcare, life insurance, and critical illness cover. | 3. FamilyFirst Policies: Offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers. | 4. Share in Our Success: With our equity scheme, you're not just an employee; you're a stakeholder in our journey. | 5. Work From Abroad!: Enjoy the freedom to work remotely from anywhere in the world for up to 60 calendar days a year.</s> | Sound people, excellent operators, and ambitious overachievers working together with integrity, creativity, and bold optimism to deliver exceptional results.</s> | Value being sound people, excellent operators, and ambitious overachievers working together with integrity, creativity, and bold optimism to deliver exceptional results. | Provide comprehensive health & protection, including private healthcare, life insurance, and critical illness cover. | Have a pension plan that helps build a strong foundation for tomorrow, starting today. | Offer time off that matters with 25 days of paid annual leave, plus public holidays. | Encourage work from abroad with the freedom to work remotely from anywhere in the world for up to 60 calendar days a year. | Operate hybrid models in their offices, blending in-person connection with remote freedom.</s> | 2. Offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers. | 3. Provide support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG.</s> | Emphasizing technical excellence through mentorship and coaching | Fostering cross-team collaboration and knowledge sharing | Offering comprehensive health & protection, including private healthcare, life insurance, and critical illness cover | Providing generous parental and adoptive leave policies | Encouraging work-life balance with flexible hybrid models for remote work | Valuing sound people, excellent operators, and ambitious overachievers working together with integrity, creativity, and bold optimism to deliver exceptional results.</s> | 1. Fastest Growing Tech Company | 2. FamilyFirst Policies | 3. Comprehensive Health & Protection | 4. Share in Our Success with Equity Scheme | 5. Work From Abroad and Global Offices</s> | Emphasizes Collaboration and Cross-functional Teamwork | Values Diverse, Equal, Inclusive, and Belonging Work Environment | Encourages Personal and Professional Growth</s> | 1. Value being sound people, excellent operators, and ambitious overachievers working together with integrity, creativity, and bold optimism to deliver exceptional results. | 3. Comprehensive Health & Protection, including private healthcare, life insurance, and critical illness cover. | 4. Share in Our Success with our equity scheme, you're not just an employee; you're a stakeholder in our journey.</s> | Time Off That Matters: Recharge with 25 days of paid annual leave, plus public holidays. | Family-First Policies: We offer generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers. | Secure Your Future with Our Pension Plan: Our pension plan helps you build a strong foundation for tomorrow, starting today. | Global Offices and Working Policy: ****๐Ÿ‡ฎ๐Ÿ‡ช Dublin, Our Buzzing HQ | ๐Ÿ‡ฌ๐Ÿ‡ง London, One Big Family | ๐Ÿ‡ฆ๐Ÿ‡บ Sydney, Small but Mighty | ๐Ÿ‡บ๐Ÿ‡ธ Atlanta, New York & Charlotte, Stateside Collaboration | ๐Ÿ’ก How We Handle Your Personal Data: By submitting your application, you acknowledge that Wayflyer Limited will process your personal data for the purpose of evaluating your suitability for the role. Such processing is based on the need to take steps prior to entering into a potential employment agreement.</s> | Collaborative, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact | Family-first policies with generous parental and adoptive leave | Comprehensive health & protection including private healthcare, life insurance, and critical illness cover | Work from abroad policy allowing remote work for up to 60 calendar days per year | Global offices and working policy with hybrid models in Dublin, London, Sydney, Atlanta, New York, Charlotte, and Remote locations</s> | Offering generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers | Providing comprehensive health & protection, including private healthcare, life insurance, and critical illness cover | Offering a pension plan to help build a strong foundation for tomorrow, starting today | Offering share in our success with our equity scheme, making employees stakeholders in our journey | Allowing work from abroad for up to 60 calendar days a year | Operating hybrid models in different offices worldwide</s> | Empower great brands to reach their growth potential by giving them access to the best products | Mission is to give the world access to the best products by empowering great brands to reach their growth potential.๐Ÿ’ผ</s> | Mission-driven company that empowers great brands to reach their growth potential | Unique technology allows for fast financing offers based on growth potential | Trusted financing partner for amazing brands worldwide | Cross-functional teams collaborating with ambitious colleagues from around the world | Value sound people, excellent operators, and ambitious overachievers working together with integrity, creativity, and bold optimism to deliver exceptional results | Family-first policies, including generous parental and adoptive leave | Share in company success through equity scheme | Work from abroad policy for up to 60 calendar days a year | Global offices and working policy with hybrid models in Dublin, London, Sydney, Atlanta, New York & Charlotte, and remote teams across the US & Europe.</s> | Providing support and resources to support your wellbeing, including our Wellbeing @ Wayflyer ERG. | Offering generous parental and adoptive leave, including 6 months of paid leave for Primary Caregivers and 3 months of paid leave for Secondary Caregivers. | Sharing in Our Success with our equity scheme, you're not just an employee; you're a stakeholder in our journey. | Allowing work from abroad for up to 60 calendar days a year. | Operating hybrid models in different offices around the world.</s>

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