logo inner

Engineering Manager, Communications

TrueMLUnited StatesRemote

Why TrueML?


TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

The Role:


As the Engineering Manager for Communications, you will lead a dynamic team of highly capable engineers tasked with building & optimizing our omni-channel communication platform. You’ll drive the engineering efforts of a handful of Golang engineers building the systems & platforms that determine the content, channel, and timing of every outbound message & notification. As the deliverability expert here, your success in this role will impact the perceived value of every customer & end-user of TrueML’s products.

Benefits & Perks


  • Everything you need to work remotely
  • Unlimited PTO
  • Medical/dental/vision insurance
  • 401k through Charles Schwab 
  • Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package. 
  • Company-paid short-term and long-term disability plus basic life insurance.
  • Family-friendly maternity and paternity leave
  • Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
  • PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
  • Paid time off to do volunteer work in your community.
  • Access to the Wellness Coach app for you and 5 family members

What you'll do:


  • Lead and manage a team of engineers to deliver high-quality software products.
  • Oversee the design, development, and delivery of a scalable & robust communication platform
  • Provide domain expertise & experience building content systems, messaging (content & deliverability), and communication channels (email, sms, push notifications, etc.)
  • Manage 3rd party integrations and ensure seamless interoperability between systems
  • You will be responsible for ensuring the reliability and scalability of our systems, including participation in a 24/7 on-call rotation.
  • Work closely with product managers, designers, and other stakeholders to define and execute on the product roadmap.

What we're looking for:


  • Bachelor’s degree in Computer Science or related field or equivalent work experience
  • 5+ years of experience in software engineering (preferably in Go or Python)
  • Strong depth of experience with modern challenges, technologies, and best practices in Deliverability
  • Experience in architecting systems for high-performance messaging, routing, content conversion 

$112,000 - $149,000 a yearCompensation Disclosure: This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.Our Dedication to Diversity & InclusionTrueML and TrueAccord are equal opportunity employers.

We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process.

For more details on how we use, share, and delete personal information see our Privacy Policy.Apply for this job

Life at TrueML

Thrive Here & What We ValueDedication to diversity & inclusion | Promote, value, and thrive with a diverse & inclusive team | Do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</s> | Mission-driven financial software company that aims to create better customer experiences for distressed borrowers | Uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions | Includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.</s> | Unlimited PTO | Medical/dental/vision insurance | 401k through Charles Schwab | Flexible Spending Account, Limited FSA, and Health Savings Account - with an eligible health care package. | Company-paid short-term and long-term disability plus basic life insurance. | Family-friendly maternity and paternity leave | Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more! | PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide. | Paid time off to do volunteer work in your community | Access to the Wellness Coach app for you and 5 family members</s> | Focus on using machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions | Emphasis on ensuring nobody gets locked out of the financial system | Values diversity & inclusion and promotes, values, and thrives with a diverse & inclusive team.</s> | TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. | The team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. | TrueML is seeking a detail-oriented and proactive Procurement Coordinator to join our growing team. | This role is vital in supporting the smooth and efficient operation of our procurement function. You will play a key role in managing administrative tasks, coordinating processes, and ensuring our vendor relationships and contracts are well-maintained.</s> | Approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions | Commitment to delivering results for the company will be evident through your reliability and thorough testing of your work | Unlimited PTO and medical benefit contributions in congruence with local laws and type of employment agreement</s> | Emphasis on using machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions | Values a diverse & inclusive team, promoting different perspectives to contribute to better solutions</s> | Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. | TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. | The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.</s> | Focus on creating better customer experiences for distressed borrowers | Values inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings | Committed to ensuring nobody gets locked out of the financial system</s> | Dedication to Diversity & Inclusion</s> | Dynamic group of people who are subject matter experts with a passion for change

Related Sub

This job belongs to these sub. Explore related roles here:
Product manager jobsMachine learning jobs
Your tracker settings

We use cookies and similar methods to recognize visitors and remember their preferences. We also use them to measure ad campaign effectiveness, target ads and analyze site traffic. To learn more about these methods, including how to disable them, view our Cookie Policy or Privacy Policy.

By tapping `Accept`, you consent to the use of these methods by us and third parties. You can always change your tracker preferences by visiting our Cookie Policy.

logo innerThatStartupJob
Discover the best startup and their job positions, all in one place.
Copyright © 2025