Staff Engineer, Communications

TrueMLUnited StatesRemote

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.As a Staff Engineer on Communications, you will be a principal technical contributor and a key influencer, building & optimizing our omni-channel communication platform.

You will provide technical leadership and direction within this critical domain, which determine the content, channel, and timing of every outbound message & notification. Your contributions will be critical to advancing our technical capabilities and ensuring communication deliveries at scale.

Benefits & Perks

Everything you need to work remotely
Unlimited PTO
Medical/dental/vision insurance
401k through Charles Schwab
Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.
Company-paid short-term and long-term disability plus basic life insurance.
Family-friendly maternity and paternity leave
Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
Paid time off to do volunteer work in your community.
Access to the Wellness Coach app for you and 5 family members

Essential Duties and Responsibilities

Lead the architectural design and development of significant software components, systems, and features, ensuring they meet functional and non-functional requirements.
Define and drive the technical strategy and roadmap for key product areas or infrastructure components, aligning with broader company objectives.
Tackle the most complex technical challenges, often involving multiple systems, and deliver robust, well-engineered solutions.
Mentor and provide technical guidance to senior and junior engineers, fostering a culture of technical excellence, innovation, and continuous learning.
Collaborate effectively with product managers, architects, designers, and other engineering teams to define requirements, make key technical decisions, and deliver high-quality software.
Stay current with emerging technologies and industry trends, evaluating and advocating for their adoption where they provide significant technical or business value.
Drive progress on complex projects, demonstrating strong ownership and accountability from conception through to deployment and beyond.
Participate in the 24/7 on-call rotation, providing timely response and resolution to production issues.

Qualifications

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
Typically 8+ years of progressive experience in software engineering
Expert-level proficiency in one or more programming languages (Golang & Python preferred).
Deep understanding of system design, distributed systems, microservices architecture, data structures, algorithms, and software design patterns.
Extensive experience with cloud computing platforms (AWS preferred) and containerization technologies (e.g., Docker, Kubernetes).
Proven ability to lead the delivery of large-scale, complex technical projects from ideation to production.

$150,000 - $200,000 a yearCompensation Disclosure: This information reflects the anticipated base salary range for this position based on current national/regional data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors.We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.Our Dedication to Diversity & InclusionTrueML and TrueAccord are equal opportunity employers.

We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process.

For more details on how we use, share, and delete personal information see our Privacy Policy.Apply for this job

Life at TrueML

Thrive Here & What We ValueDedication to diversity & inclusion | Promote, value, and thrive with a diverse & inclusive team | Do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</s> | Mission-driven financial software company that aims to create better customer experiences for distressed borrowers | Uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions | Includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.</s> | Unlimited PTO | Medical/dental/vision insurance | 401k through Charles Schwab | Flexible Spending Account, Limited FSA, and Health Savings Account - with an eligible health care package. | Company-paid short-term and long-term disability plus basic life insurance. | Family-friendly maternity and paternity leave | Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more! | PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide. | Paid time off to do volunteer work in your community | Access to the Wellness Coach app for you and 5 family members</s> | Focus on using machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions | Emphasis on ensuring nobody gets locked out of the financial system | Values diversity & inclusion and promotes, values, and thrives with a diverse & inclusive team.</s> | TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. | The team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. | TrueML is seeking a detail-oriented and proactive Procurement Coordinator to join our growing team. | This role is vital in supporting the smooth and efficient operation of our procurement function. You will play a key role in managing administrative tasks, coordinating processes, and ensuring our vendor relationships and contracts are well-maintained.</s> | Approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions | Commitment to delivering results for the company will be evident through your reliability and thorough testing of your work | Unlimited PTO and medical benefit contributions in congruence with local laws and type of employment agreement</s> | Emphasis on using machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions | Values a diverse & inclusive team, promoting different perspectives to contribute to better solutions</s> | Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. | TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. | The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.</s> | Focus on creating better customer experiences for distressed borrowers | Values inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings | Committed to ensuring nobody gets locked out of the financial system</s> | Dedication to Diversity & Inclusion</s> | Dynamic group of people who are subject matter experts with a passion for change

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