This is a senior role in our Client Success team. The role will principally deliver insights and actionable recommendations around advertisers’ media activity, and a wide range of ad hoc and ongoing consultancy projects.
The Senior Consultant will bring media expertise and insight to our clients, and be able to organise and present data to tell compelling stories.The Senior Consultant may also be part of a team running a set of clients and acquiring new clients.The Senior Consultant may also have pastoral and developmental responsibilities for more junior members of the team.
Delivery of high-quality insights
· Deliver best-in-class, value-add advice to your clients across a variety of media channels. Ensure deliverables meet quality standards and client expectations. Confidently present to clients· Craft the narrative for the client presentation, using data to provide the storytelling· Provide answers to the “So what?” and “Why?” questions that clients may ask· Become a superuser of internal reporting platforms to lead the delivery and presentation of high-quality storytelling· Help to deliver a range of additional consultative work and local specific solutions to clients (e.g.
client training; pre-flight campaign support; media agency pitch management)· Stay updated regarding the competitive marketplace of the client and the media industry overall
Growing the business
· Provide client account management support, assisting client leads in commercial decisions, contract renewals and client business planning· Acquire and maintain a full understanding of Ebiquity’s product and solutions suite· Where required, support in the responding to RFPs, writing proposals and pitches· Project manage client deliverables to time and budget.
Communication and collaboration
· Be integral to a positive cultural environment and strong collaboration within the Client Success team· Collaborate internally to develop new services and solutions to client needs· Day-to-day cooperation and interaction with clients and their agencies. Support Activation, where required, in accessing data, briefing out work and managing status of projects· Be a role model for more junior team members. Actively support in their development via coaching and mentoringYou are an expert media practitioner with c.
4-6 years relevant experience and working knowledge in all media. You bring: · Good media knowledge· Strong knowledge of the local media market· Good track record of client delivery and at least meeting client expectations· Ability to have difficult conversations with the agencies around Ebiquity’s deliverables · Clear communication skills · Agility and flexibility to keep all internal stakeholders aware of what is happening on the accounts.· Ability to navigate through some of the client’s internal politics and ways of working
Measures of Success
· Client revenue and growth· Client satisfaction and retention· Retention of high performing, more junior, team members· Billability and productivity (of Director team member plus direct reports)We are a global company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:A competitive salary and benefitsGenerous annual leave including an extra day off for your birthdayA company focus on wellbeing and work life balance including initiative's like flexible working, mental health support and regular health and wellbeing events
