Eagle Eye Networks is seeking a highly skilled operations and CRM administrator with a unique skill set that will allow us to manage and optimize our quote and order process and manage our CRM. The ideal candidate will be responsible for the configuration, customization, maintenance, and support of our Zoho platform, specifically CRM and Analytics in support of our quote to order/deal process.. They will also possess the ability to and understanding to manage critical deal and order operations processes. This role requires an analytical and operations background that is mixed with strong understanding and experience with Zoho applications. The ability to understand the sales process and apply that understanding to solutions configuration and collaborate and communicate effectively with stakeholders is a plus.
Responsibilities:
- Operations Management:
- Participate in the planning and implementation of quote and order processes and initiatives.
- Gather and document business requirements.
- Manage project timelines and deliverables.
- Communicate project status to stakeholders.
- Manage operations team members
- Zoho System Administration:
- Configure and maintain all Zoho applications (e.g., Zoho CRM, Zoho Desk, Zoho Books, Zoho Campaigns, etc.).
- Manage user accounts, roles, permissions, and security settings.
- Perform regular system audits and ensure data integrity.
- Implement and maintain workflows, automation rules, and custom functions.
- Troubleshoot and resolve technical issues related to Zoho applications.
- Customization and Development:
- Customize Zoho applications to meet specific business requirements.
- Develop and implement custom modules, fields, layouts, and reports.
- Utilize Zoho Creator (or other relevant Zoho development tools) to build custom applications and integrations.
- Integrate Zoho applications with other third-party systems.
- Training and Support:
- Provide training and support to end-users on Zoho applications.
- Create and maintain documentation for Zoho processes and procedures.
- Assist users with troubleshooting and resolving issues.
- Act as the primary point of contact for Zoho-related inquiries.
- Data Management and Reporting:
- Manage data imports, exports, and migrations.
- Develop and generate reports and dashboards to track key performance indicators (KPIs).
- Ensure data accuracy and consistency.
- Implement data backup and recovery procedures.
- Staying Current:
- Stay up-to-date with the latest Zoho updates, features, and best practices.
- Evaluate and recommend new Zoho applications and features to improve business processes.
Qualifications:
- Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience)
- Experience with managing sales operations; specifically with the order to cash process.
- Proven experience, of 4-7 years, as a Zoho Administrator
- Strong understanding of Zoho CRM and Zoho Analytics
- Proficiency in configuring and customizing Zoho applications.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to manage and influence team members.
- Experience with API integrations is a plus
- Experience with SQL is a plus.
- Zoho certifications required.
