Why Deephaven Mortgage?
Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan.We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting. Deephaven is comprised of two lending platforms.
Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners.Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com.
Job Overview
The Account Manager reviews the application and gathers the necessary documentation needed throughout the loan process. They are the primary contact for the broker and Account Executive.
What You’ll Do
- Primary point of contact with the Broker after loan submission
- Ensure the loan application is complete and accurate
- Obtain documentation needed for initial and final loan approval
- Manage the Estimated Closing Date throughout the process
- Create an initial, conditional, and final submission package for the underwriting department
- Maintain all communication with brokers within required SLA
- Perform weekly pipeline calls with sales
- Process all change of circumstances within SLA
- Convert and organize loan documentation within Encompass
- Send applicable Notices and Counter Offers to the Broker
- Work closely with Account Executive, Underwriter, and Closer throughout the process
- Order and review applicable services and verifications
- Ensure the highest level of customer satisfaction
- Any and all other duties as requested by management
What We Need
- 3+ years of mortgage processing experience
- Proficient in MS Office including Word and Excel
- Knowledge of current regulatory compliance requirements
- Organized, analytical, detail oriented, and self-motivated
- Manage pipeline to ensure Service Level Agreements (SLAs) are met
- Communicate effectively with others, both verbally and in writing
- Maintain the highest level of confidentiality and quality
- Maintain knowledge of products and programs offered
- Complete responsibilities effectively and efficiently with minimal direction
- Manage daily tasks to ensure business needs are consistently met
- Present self in a professional manner and interact with all levels of organization and outside contacts appropriately
- Comply with Deephaven policies and procedures
- Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers
- Complete all assigned training by required dates
- Wholesale experience preferred
- Encompass systems knowledge preferred
Our Perks
Time to Recharge – Unlimited Responsible Time Off (RTO)Future Finance Focused – Generous employer-matched 401(k) planCommunity Connect– Philanthropy Committee that creates charitable initiativesHealth from Day One – Comprehensive health insurance starting on day one of employmentFamily Matters – Competitive maternity and paternity leaveCulture & Celebrations – Culture Committee with team-building events and celebrationsIdeas Welcome – Encouraging thought leadership and innovationGuidance & Growth – Mentorship opportunities for career developmentPerk Up – Exclusive discounts on travel, tech, pets, legal, and more
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