Description
Austin, Texas, United StatesWorkplace Team reporting to Workplace ManagerFull-time, in officeAs the AV/IT Technician you are Capital Factory’s secret weapon, working cross functionally to ensure all AV/IT operations are able to execute smoothly without a glitch! You will work closely with the Workplace, Events, and Venue teams while also supporting all staff, members, clients, guests, and building personnel in a professional and friendly manner.
Requirements
What you will do…
- Help staff and third-party event organizers use our AV equipment. If you can’t be there, you communicate with event staff to make sure everything runs smoothly.
- Ensure Google Meet, Cisco Webex, and all other equipment is functioning for video calls in conference rooms.
- Maintain and organize event livestreams and videos.
- Perform moderate manual labor like moving tables or mounting a TV into a wall.
- Assist the Workplace Team with their operational tasks, as needed.
- Read and interpret equipment specifications and service manuals.
- Be a trusted administrator for our equipment.
- Be on the lookout for ways to improve the space and amenities offered.
- Keep server rooms and all peripherals stocked, tidy, and organized.
- Maintain composure in a sometimes stressful, sometimes tedious environment. Events are always changing!
The AV/IT Technician works with the Workplace Team with the following:
- Printer Issues.
- IT training with new hires.
- Keeping iPads, TVs, Sonos, and company computers functional and up to date.
- Basic maintenance of our network infrastructure and IP security camera system.
- General workplace tasks and space/fixture needs.
You’ll know you’re successful if…
- Capital Factory events run smoothly, and any chaos or technical difficulties are invisible to the audience.
- People who use the conference rooms, coworking spaces, and event spaces are able to do so without any difficulty.
- The conference rooms and event spaces are free of AV-clutter and tangles every day.
- We don’t have any reports of malfunctioning equipment. When it comes to tickets, no news is good news!
- We accumulate a folder full of process documents that ensure our success in the future.
About you…
- You are a skilled troubleshooter.
- You are organized and plan ahead, but you don’t get stressed out when things change at the last minute. Because they will. You roll with it.
- You are proficient in all aspects of A/V, including video conferencing, audio system configuration, and basic event production.
- You might have experience with (or are happy to learn about):
- TCP/IP Networking, Dante, Extron, and Audio/Video recording and formats.
- You are creative, flexible, and have strong communication skills.
- You perform well under pressure and meet strict deadlines.
- You are familiar and enthusiastic about entrepreneurship and the tech startup scene or willing to learn about it.
- You have 1-3 years of related experience.
- You live in Austin, are willing to be onsite everyday, and plan to commit to this role for at least one year.
About our team…
- We have a passion for startups and technology
- We are transparent and we over-communicate
- We have excellent written and verbal communication skills
- We communicate when we are not able to meet a deadline and suggest a solution
- We are professional and presentable and greet everyone cheerfully. We’re ready to deal with an immature student, a pushy salesperson, top VC’s, a fortune 500 CEO, and even the President of the United States.
- We are excited to work in downtown Austin and have reliable transportation.
- We have a quiet place with a fast internet service where we can work remotely.
- We have a reliable laptop computer and smartphone.
- We are security aware. We have a passcode on our computers and phones and use a password manager.
- We are able to efficiently use the Google suite of productivity tools (Gmail, Drive, Docs, Sheets, Slides).
- We are available during SXSW (Spring Break) and Austin Tech Week.
- We get to Inbox Zero every day.
Benefits
- 4 weeks paid time off (one week is between Christmas and New Year’s)
- Personal health, vision and dental insurance paid 100% by Capital Factory
- Additional benefits such as 401k program (50% company matching), life insurance, short & long term disability and and employee assistance program
- Parental leave including 10 weeks paid leave for birthing parents and 4 weeks paid leave for non-birthing parents
- $1,000 personal innovation budget on your first year anniversary and then an additional $500 each anniversary thereafter
- Coworking membership at Capital Factory with garage parking space, metro pass, or rideshare credits and access to the onsite gym
- A priceless network
