Account Management Coordinator

Responsibilities

• Assist with day-to-day operations of the department as directed by the Manager, including gathering of critical information needed by clients (running reports, tracking orders, entering & verifying orders etc.)
• Contribute to the templates and tools, including client QBRs, and CCF status updates; looks for opportunities to standardize and simplify documentation and procedures across programs
• Assist Account Managers with order management, sample programs and resolving of client issues/concerns
• Proactively searches for and presents process improvement opportunities to management; assist management in defining, planning and implementing solutions
• Interacts frequently with interdepartmental associates and management to resolve internal and client issues.
• Other duties as assigned.

Qualifications and Job Specifications

• Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
• At least 2 years in warehousing or the pharmaceutical industry.
• Excellent computer skills.
• Good mathematical ability, excellent organizational, communication, and interpersonal skills.

• Demonstrate the following:  effective relationship building, strong verbal and written communication skills, attention to detail and organization, critical thinking, ability to learn quickly, and interest to work in a fast-paced environment.

Technical Expertise

• Navigate through ERP system – Tecsys Elite, Cognos.
• Intermediate Microsoft Office skills: Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
• Experience with warehouse or supply chain environments.
• Understanding of supply chain transportation.
• Ability to complete invoices and conduct/track analytics related to Client performance.
• Professional phone etiquette.
• Advanced public speaking and presentation skills
• Excellent verbal and written communication skills
• Clear and Professional diction in English

Additional Employment Requirements

• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
• Must be able to travel up to 10%.
• Must have a valid driver’s license and reliable transportation.

Physical/Mental/Visual Demands

• Work is light to medium in nature with frequent walking to perform assigned tasks.
• Must be able to safely conduct occasional lifting of 25 lbs.

• Ability to handle multiple priorities and solve inquiries and issues expeditiously and efficiently.
• Must be able to read at a distance, close to the eyes, and at arm’s length with or without correction.

Working Conditions

• Activities occur within a typical office environment.

Equipment Operated

• Equipment: Laptop computer, cell phone, fax machine, copier, and desk phone
• Systems: Outlook, Excel, Word, PowerPoint, and Tecsys Elite (Warehouse Management System)