Description
Compensation: $25.00 per hourSchedule: 8:00 am - 6:30pm CST with Tuesday offWhy Workit:Workit Health is an industry-leading provider of demand, evidence-based telemedicine care. Our programs are based in harm reduction, and bring together licensed clinicians who really listen, FDA-approved medication, online recovery groups and community, interactive therapeutic courses, and care for co-existing conditions. Workit Health's patient-centered telemedicine model is improving clinical outcomes and eliminating barriers to treatment, making long-term recovery accessible to individuals who need it, without disrupting their daily lives.We're excited to expand out team as our impact and coverage areas continue to grow.
Our team members are dedicated and passionate about our mission of making exceptional, judgement-free care for addiction more accessible.We believe everyone deserves respectful, effective treatment for substance use disorder at the moment they're ready for it. We're looking for driven and compassionate individuals who share this goal. Join us in reducing stigma, saving lives and changing the way addiction is treated in America.Job Summary: At Workit Health, Medical Assistants (MAs) work in a fast-paced virtual clinic model. MAs are on-the-go every day, chatting with members in our app to questions in medical chat, and assisting a nationwide team of passionate and patient-centered medical providers in delivering high-quality patient care by going above and beyond to provide a world-class experience for our members throughout their care at Workit Health. The dedication our team members bring to the table reflects our mission-driven culture of making the gold standard of care for addiction more accessible through harm reduction, trauma-informed, low barrier care along with patient-centered support.Core Responsibilities:
- Communicating and providing support to members over chat, email, and phone using exceptional customer service.
- Relaying member needs to the provider.
- Corresponding with pharmacies and completing prior authorizations to resolve prescription issues
- Maintaining strict confidentiality when handling member information in compliance with Workit Health, HIPAA, and 42 CFR Part 2 guidelines.
- Learning and maintaining knowledge of our EHR, product, and communication platforms.
- Demonstrate empathy, compassion, and respect for our members and staff in all interactions.
Qualifications:
- Passionate about providing stellar internal and external customer service and working with diverse populations including Workit staff, members, family members, and vendors.
- Strong analytical ability.
- One or more years of healthcare experience and knowledge of medical terminology is preferred.
- Comfortable asking for support, help, and guidance as needed.
- Experience in substance use disorder treatment and/or behavioral health care is a plus.
Benefits:
- 5 weeks PTO (includes your birthday, 2 mental health days, and 2 floating holidays!)
- 11 paid holidays
- Comprehensive health, dental, pharmacy, and vision insurance with options to fit your family's needs
- Company contributions to dependent premiums at higher than market rates (65%)
- 12 weeks paid Parental Leave after 1 year of employment (includes maternity, paternity, adoption, and all ways in which our people build modern families)
- 401k + matching
- Healthcare & dependent care Flexible Spending Accounts (FSA)
- Flexible schedules and flex-time work for all full-time and part-time employees
- Employee assistance program, complete with financial coaching and counseling sessions
- Professional development allowance for healthcare providers
- Opportunities for professional development and growth within the company
- Fully remote roles throughout the company
- Vibrant, employee-driven cultural initiatives including multiple ERG groups
- Colleagues who care deeply about closing health disparity gaps within the addiction space for underserved populations
As we are an addiction recovery company, founded by people in recovery, those in addiction recovery themselves are encouraged to apply. Workit Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
