We are looking for an innovative, self-starting, and critical thinking person to join our Project Management (PM) team. You will be fully immersed in the implementation process, adding value to our clients and the team on a daily basis. Our ideal candidate thrives in a fast paced environment, cares deeply about the customer experience, and seeks to make an impact in higher education. They also have a product mind and want to contribute to improving the product at a mission-driven company.
At Coursedog we prioritize ownership and empower all team members to contribute and implement ideas to continually improve the company.
Own:
- Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
- Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
- Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
- Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team
Collaborate:
- Work with our Data Engineering team members to support implementations
- Partner with the product team on feature recommendations
- Interact with engineering to resolve technical integration issues
Learn:
- Develop deep product knowledge and speak eloquently about the product
- Demonstrate competence in our existing implementation cycle
- Empathize with the problems facing our customers
Improve:
- Customer Satisfaction → Retention → Revenue → Growth
- You have experience leading software system implementation projects.
- You have experience with setting priorities, creating project plans, and monitoring progress towards goals/activities.
- You can proactively identify and report on risks, issues, and dependencies for the project.
- You have strong process management skills, with the ability to contribute to building new processes and systems desirable.
- You know how to communicate verbally and in writing clearly and succinctly, user experience, UI, and technical issues, as well as business and product requirements.
- You have a solid understanding of database/data warehouse/business intelligence architecture and confidence conversing in technical SaaS terminology to develop core requirements.
- You have a consultative approach to problem-solving and excellent judgment.
- You possess exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges.
- You have experience working with the following systems: Notion, Rocketlane (or other similar project management tools), SalesForce, and Freshdesk.
- Experience with SQL or scripting languages is a plus.
Healthcare, Dental & Vision
We follow a fixed contribution model to ensure equity and transparency. Each employee receives the same annual dollar amount to allocate toward their medical, dental, and vision coverage. This empowers you to select the plan that best meets your needs — whether it’s a base-level plan or a more comprehensive option.Depending on the selected coverage level, the company covers:
- Employee-only coverage: 99% to 55% of monthly premiums
- Employee + dependents: 77% to 43% of monthly premiums
We proudly partner with Aetna and Guardian, and offer access to best-in-class wellness perks including:
- Spring Health (mental health support)
- XP Health (vision benefits)
- Carrot Fertility (family planning)
- One Medical (primary care)
We also support pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
Retirement Planning
To support long-term financial health, we offer a 401(k) plan from day one of employment.Beginning January 1, 2026, we’ll provide a 4% employer match on your annual salary (subject to federal limits) for employees contributing to a tax-advantaged retirement account.
Paid Time Off
We trust our employees to manage their time responsibly. That’s why we offer an unlimited Paid Time Off policy — because flexibility and balance are critical for sustained excellence and personal well-being.
Remote-First Since Inception
We were built for distributed work. Our culture emphasizes flexibility over rigidity, outcomes over hours, and transparency over gatekeeping. We are committed to being a remote-first organization indefinitely, empowering you to work where and how you thrive best.
Equity
As a valued contributor to our collective success, you’ll participate in the upside. All employees are granted equity in the company, with vesting aligned to your role and tenure. Equity grants are reviewed and adjusted with promotions to reflect your evolving impact.
Paid Parental Leave
We proudly support working parents with industry-leading benefits.
- Primary caregivers are eligible for 12 weeks of paid leave
- Secondary caregivers receive 6 weeks of paid leave
This time is fully paid and available to all eligible employees regardless of gender or family structure.
