The Role:
The Learning & Enablement Operations Manager will be responsible for the day-to-day operations of our training program, ensuring that all training content, schedules, and systems are up to date and running efficiently. This person will coordinate across teams—including Product, IT, Professional Services, Sales, and Marketing—to ensure the enablement team stays ahead of product changes and continuously improves the training experience for customers and partners. The ideal candidate will have strong project management skills, technical aptitude, and experience managing Learning Management Systems (LMS) and integrations.
While the primary focus is on operations, the ability to deliver introductory-level training sessions is a plus.
What You’ll Do:
- Training Content & Curriculum Management- Work with the Training & Enablement team to plan and prioritize new training development, ensuring alignment with business needs.
- Maintain a regular cadence for content updates, ensuring training materials reflect the latest platform features, Snaps, integrations, and enhancements.
- Set up and facilitate monthly product review meetings with Product, Engineering, and Enablement teams to keep training teams updated.
- Track and report on content effectiveness and engagement, identifying areas for improvement.
- Play a critical role in scaling our global training and partner enablement programs.
- LMS & Training Technology Management- Own and maintain the LMS platform, ensuring seamless operation and integration with Salesforce and customer/partner LMS systems.
- Manage training course marketing pages, ensuring accurate and up-to-date information.
- Coordinate with IT and Professional Services to troubleshoot issues related to virtual training materials, authentication, payments, and system integrations.
- Research and implement third-party generative AI tools to assist in content creation and certification development.
- Training Program Scheduling & Operations- Maintain the global training schedule, ensuring smooth execution of both live and on-demand courses.
- Drive efficiencies and innovation in training operations through process optimization and AI tools.
- Develop and streamline internal workflows for content approvals, scheduling, and reporting.
- Optimize team efficiencies by automating processes, improving content review cycles, and enhancing collaboration tools.
- Partner with marketing to promote training offerings and ensure visibility to customers and partners.
- Cross-Team Coordination & Continuous Improvement- Work closely with Product, Sales, and Partner teams to ensure training aligns with go-to-market priorities.
- Regularly collect and analyze feedback from learners, instructors, and stakeholders to improve the program.
- Identify opportunities to enhance partner and customer onboarding experiences through training innovations
- Training Facilitation- While not required, the ability to deliver introductory-level training sessions on our platform is a plus.
What We’re Looking For:
- 5+ years of experience in training operations, program management, or instructional design within an enterprise software or technology-driven environment.
- Experience managing Learning Management Systems (LMS), including integrations with Salesforce and external LMS platforms.
- Strong understanding of project management principles, with experience coordinating multiple stakeholders across teams.
- Ability to prioritize and manage training content updates in alignment with product releases.
- Technical aptitude with an ability to troubleshoot training system issues (authentication, payments, access control, etc.).
- Strong collaboration skills, with experience working across Product, IT, Sales, Marketing, and Enablement teams.
- Proactive mindset, with a focus on streamlining processes and driving efficiencies.
- Experience delivering technical or product training sessions is a plus.
- Familiarity with generative AI tools for content creation and certification development is a plus.
$120,000 - $135,000 a yearThe above range is the approximate annual U.S. base pay range for this position. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the range listed. In addition to base salaries, certain roles are also eligible for annual cash bonuses or commissions. All of our full time employees get stock options and a comprehensive benefits package.Why Join:There's never been a better time to join our SnapSquad!At SnapLogic, we believe our people are the heart of our success. That is why we are dedicated to creating an environment where you can thrive both personally and professionally.
From competitive salaries and robust health benefits to global wellness initiatives, we ensure you’re set up for success - wherever you’re based.Here’s why you don’t want to miss out on being a part of our team:A Legacy of Excellence - Recognized Industry Visionary and Leader:When it comes to innovation and growth, SnapLogic isn’t just keeping up; we’re setting the pace. Recognized by Inc. 5000 as one of the Fastest Growing Private Companies in 2024, our trajectory speaks volumes. For the third consecutive year, SnapLogic has been named a Visionary in the Gartner Magic Quadrant for Data Integration Tools, where we’ve been praised for our expanding platform and generative AI innovations.
And that’s not all—Aragon Research has highlighted our leadership in the tPaaS Globe Report, calling our generative AI capabilities a major differentiator that puts us ahead of the competition.Redefining the Integration Category in the Age of AI: In an era where enterprises are reimagining themselves as composable, data-driven entities, SnapLogic is at the forefront, unlocking new possibilities through generative AI and AI-augmented, graphical-visual integration. SnapLogic is not just making integration accessible to highly technical experts, but also to business technologists seeking simplicity.
SnapLogic’s comprehensive, highly scalable platform transcends traditional boundaries by unifying application and data integration, API management, and automation. It’s not just another iPaaS platform - we’re a catalyst for agility and innovation, enabling businesses to seize the future today.Innovation at the Forefront:SnapLogic was first to market with the world’s only generative integration solution, SnapGPT, empowering users to integrate faster and easier. With open source and proprietary large language models (LLMs) and artificial intelligence, SnapGPT enables users to integrate any applications or data sources with natural language.
Since launching SnapGPT in early 2023, SnapLogic has launched a full suite of AI solutions, including AgentCreator which empowers everyone to create GenAI-powered automations and applications without coding. Thousands of enterprises around the globe rely on SnapLogic to integrate, automate and orchestrate their data – across their business and now they’re looking to SnapLogic to help them unlock the next frontier of generative AI. Join Us on Our JourneyAt SnapLogic, we're changing the way the world works with data—and we want you to be part of that change.
If you're ready to push boundaries, embrace innovation, and lead the charge in transforming industries, we want to hear from you. SnapLogic is headquartered in San Mateo, CA, with team members located across the globe. No matter where you’re based, we offer a dynamic, collaborative, and forward-thinking environment that fosters growth, creativity, and success.Are you ready to join the SnapSquad and shape the future of generative integration? We can’t wait to see your application!Apply for this job
