Deephaven was founded in 2012 to provide mortgages to the millions of Americans who, for one reason or another, are unable to qualify for a traditional, government-backed loan. Deephaven champions those mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason why they can’t qualify for a traditional loan. Using ingenuity, supported by common-sense underwriting, we continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing. We offer our loans through a network of 1,000+ independent mortgage brokers. We also buy loans from more than 200+ correspondent partners. Deephaven is headquartered in Charlotte, North Carolina and is owned by Pretium, a highly specialized investment manager focused on real estate, mortgage finance and corporate debt.
Job Overview
The Account Manager reviews the application and gathers the necessary documentation needed throughout the loan process. They are the primary contact for the broker and Account Executive. This candidate will need to reside in a state that observes Pacific Standard Time.
What You'll Do
- Primary point of contact with the Broker after loan submission
- Ensure the loan application is complete and accurate
- Obtain documentation needed for initial and final loan approval
- Manage the Estimated Closing Date throughout the process
- Create an initial, conditional, and final submission package for the underwriting department
- Maintain all communication with brokers within required SLA
- Perform weekly pipeline calls with sales
- Process all change of circumstances within SLA
- Convert and organize loan documentation within Encompass
- Send applicable Notices and Counter Offers to the Broker
- Work closely with Account Executive, Underwriter, and Closer throughout the process
- Order and review applicable services and verifications
- Ensure the highest level of customer satisfaction
- Any and all other duties as requested by management
What We Need
- 3+ years of mortgage processing experience
- Proficient in MS Office including Word and Excel
- Knowledge of current regulatory compliance requirements
- Organized, analytical, detail oriented, and self-motivated
- Manage pipeline to ensure Service Level Agreements (SLAs) are met
- Communicate effectively with others, both verbally and in writing
- Maintain the highest level of confidentiality and quality
- Maintain knowledge of products and programs offered
- Complete responsibilities effectively and efficiently with minimal direction
- Manage daily tasks to ensure business needs are consistently met
- Present self in a professional manner and interact with all levels of organization and outside contacts appropriately
- Comply with Deephaven policies and procedures
- Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers
- Complete all assigned training by required dates
- Wholesale experience preferred
- Encompass systems knowledge preferred
- Must reside in a state that follows Pacific Time Zone
Our Perks
- Competitive base salary and bonus plsn
- 401(k) plan with an employer match
- Health insurance with significant employer contribution that begins day one of employment
- Flexible work/life balance with Responsible Time Off
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