Customer Success Manager

KalerisFlorida, United StatesRemote

Job Description:

The Customer Success Manager must be passionate about Kaleris’ success and our customers’ success. The role will be responsible for and challenged to direct a variety of programs within Kaleris Global Technical Support organization to include the following:

Responsibilities

Engage with assigned customers

Develop an in-depth understanding of the customers software environment

Implement and document action plans to address open issues and resolve timely

Set up ongoing contact with customer including but not limited to

QBR’s

Schedule conference calls

Update customer contact list

Customer Success Best Practices: Drive initiatives within the Support group to capitalize on industry best practices, adopting them to our unique business and industry.

Where needed, liaise between the customer and internal stakeholders (commercial, product management, finance, services, and support)

Role will carry:

a sales lead quota associated with delivering added value through extended use of the applications (additional license options, incremental automation infrastructure, consulting services, training services etc.)

an incremental CSAT / NPS target associated with designated accounts

Requirements

Bachelor's degree in business or a related field preferred

3 years of Account Management and related experience

Proven ability to solve problems creatively

Experience seeing projects through the full life cycle

Excellent analytical skills

Strong interpersonal skills and extremely resourceful

Proven ability to complete projects according to outlined scope, budget, and timeline

Operational Logistics (including yard management, warehouse management or transport management) AND / OR software vendor experience (YMS, TMS, WMS) is preferred but not essential
Must be bilingual - Spanish/English

Preferred

Fluency in multiple languages

Experience with related systems such as transportation management, warehouse management, automation, RFID technology

Knowledge of networking technologies or cloud-based enterprise solutions

Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Life at Kaleris

The largest companies in the world rely on Kaleris software solutions to gain real-time visibility into transportation and yard operations, manage and maintain transportation assets, and automate and optimize inventory orchestration throughout the supply chain. Kaleris combines best-of-breed multimodal transportation management (TMS) and yard management (YMS) capabilities with real-time visibility, accessorial charges management, electronic documentation (eBOL/ePOD), transload management, MRO, enterprise analytics, and a multitude of other functionalities under one roof to solve multiple execution challenges for supply chain teams.

Thrive Here & What We Value- Equalopportunity employer that values diversity- No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status- Passionate about turning data into actionable insights and collaborating with clients globally- Willing to travel 25% of the time to customer sites around the globe- Competitive compensation package- Paid Leave (Vacation, Parental, Volunteering time off)- Flexible Work Policy- Insurance Coverage- Tuition Reimbursement- Career growth and mentorship opportunities- Equalopportunity employer that values diversity at Kaleris

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