Job Description:
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation. Kaleris is seeking a top-notch Support Engineer in Chennai.
You will work from our site hybrid or remote, and report to the CVS Support manager. You will be part of a global customer support team providing 1st and 2nd Level Support for our Loading Computer MACS3, our Stowage Planning, and Cloud products.
Responsibilities
Supporting our customers in using our software and hardware products in English
- Analyzing/identifying customer needs and preparing a solution by cooperating with other departments
- Connecting between our customers and our software development group
- Managing the case life cycle by using our ticketing tool
- Building and updating our knowledge database for our customers in order to raise quality standards and improve our products
- Providing 24/7 support for critical issues
Requirements
- A degree in Computer Science or similar or Marine Architecture, and knowledge in the maritime environment OR a strong maritime background, paired with good IT skills and a sound knowledge of Microsoft Windows operating systems
- A strong customer orientation; good communication skills; natural patience in stressful situations
- Strong English language skills, both written and spoken
- Teamwork and team orientation is mandatory
- Willingness to continuously learn through in-house trainings or self-studies
Benefits & Compensation
- Competitive compensation package
- Medical Insurance
- Life/AD&D (paid for by Kaleris)
- Paid Time Off (FlexPTO, parental leave, volunteering time off)
- Broadband Allowance, IT gadgets Allowance
- Tuition Reimbursement
- Employee Assistance Program
- Career growth and mentorship
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*We do not accept unsolicited external resumes from outside, third-party sourcesKaleris is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
