ABOUT US
Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House.
With unique locations in Seattle, Bellevue, Portland, and Arizona, we deliver an elevated experience to local gaming communities.
Our Mission:
We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.
Our Benefits:
Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance.
Role
The Fulfillment Manager is responsible for maintaining all end-to-end fulfillment processes so that products are delivered on time and within budget. This role leads and manages a group of Supervisors, Leads, and individual contributors to ensure that each shift is executed against the department goals and objectives. Additionally, the Fulfillment Manager collaborates with shared services and strategy on the operational procedures, systems, and principles in information flow and management, business processes, reporting, and looks for opportunities to optimize and improve.
Responsibilities
- Work with stakeholders in other areas of the business to resolve points of failure in fulfillment processes.
- Monitor and coach team to achieve KPI’s for order picking, quality assurance, shipping and total accuracy and throughput.
- Collaborate with Strategic Planning Manager on labor model assumption for Fulfillment tasks/processes.
- Schedule and direct the workflow of the department.
- Serve as liaison with stakeholders in other departments and in other lines of business.
- Collaborate with Human Resources on all aspects of departmental people operations including, but not limited to, hiring, training, performance management, and termination.
- Manage a team of supervisors to uphold accountability and throughput standards.
- Provide coaching and leadership to keep staff performance at an acceptable level.
- Manage timecards for the department.
- Provide consistent and regular check-ins with your direct reports.
- Maintain process documentation through regular submission to leadership for review and approval.
- Implement approved policies and procedures in support of organizational goals.
- Be a primary standard bearer for Card Kingdom’s vision and values.
- Participate in and lead projects as needed.
- Fulfill daily operational functions as required.
- Additional duties and responsibilities as assigned.
Qualifications
- Bachelor's degree or equivalent management/supervisory experience
- 5+ years of leadership experience, managing a team of six or more direct reports
- 5+ years proven work experience as a people manager in a fulfillment, warehouse or equivalent environment
- Expertise in fulfillment management procedures and best practices
- Working knowledge of Magic: The Gathering and its player base
- Experience in manufacturing or distribution environments
- Proficient computer skills, including proficiency with Microsoft Office 365
- Excellent organizational and time management skills
- Ability to effectively analyze their workload, assign priorities, and maintain focus on productive endeavors
- Strong attention to detail
- Exceptional verbal and written communication skills
- Hands-on commitment to getting the job done
- Proven ability to direct and coordinate team activities
- Possess high emotional intelligence, a stand-out when working with diverse groups of people and perspectives
- Ability to maintain a professional demeanor in stressful situations
- Demonstrated bias for action, especially when dealing with ambiguity
Physical Requirements
- Manual dexterity with constant fine finger manipulation.
- The capacity to stand and work on hard surfaces for extended periods, up to 8 hours per day.
- Frequent wrist flexion/extension in repetitive motions.
- Occasional squatting, kneeling, bending, stooping, reaching, twisting at waist may be required.
- Capability to lift up to 50 lbs. occasionally.
Location / Work Schedule
- Monroe, WA
- PM Shift (3:00 PM-11:30 PM)
- Two consecutive non-traditional weekend days, mid-week weekend
Job Type / Salary
- Full Time
- Exempt/Salary: Range from $74,000 - $81,000 depending on qualifications and experience
Benefits
- Paid Time Off: 6 weeks (240 hours) accrued per year, 8 Company Holidays
- Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
- Retirement: 401(k) with 4% Safe Harbor match, no vesting period
- Employee Stock Ownership Plan
- Flexible Spending Accounts & Health Savings Accounts
- Pre-Tax Commuter Benefits
- Supplemental Life and AD&D Insurance
- Accident, Critical Illness & Hospital Confinement Plans
- Employee Assistance Program
- Employee Discount
Equal Opportunity Employment
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, caste, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.
74000.00 To 81000.00 (USD) Annually
