Data Analyst

Responsibilities

• Collect, validate, analyze, and report metrics on enterprise IT data using a custom ServiceNow application
• Work with clients and the project team to gather requirements and build data models, collection strategies, and dashboards in ServiceNow
• Support data projects that enable trend analysis, continuous process improvement, and data-driven decisions
• Collaborate with internal teams to deliver results
• Create and maintain clear technical documentation and work products (e.g., SOPs, training guides, status reports, PowerPoint briefs)

Education and Years of Experience

• Bachelor’s degree required
• 5 to 10 years of relevant experience

Required Qualifications/Skills:

• Requires the following qualifications:
• Advanced proficiency with M365 – specifically Word, Excel, PowerPoint, SharePoint and Power Apps
• Experience with ServiceNow and Jira
• Experience in:
• Software Development Life Cycle (SDLC)
• Agile/Scrum
• Requirements gathering, validation, and testing
• Excellent presentation, interpersonal, and writing skills
• Ability to translate business requirements into technical solutions and actionable tasks while managing multiple projects in a fast-paced environment
• Strong problem-solving and critical-thinking skills
• Inquisitive, innovative, “out-of-the-box” thinker and self-starter who takes initiative, confidently investigates and recommends solutions, and actively participates in meetings with team members and clients
• High emotional intelligence; takes direction from peers and leaders while confidently, and respectfully, offering alternative solutions and raising concerns

Security Clearance:

• Must be eligible to work in the United States, meet eligibility requirements for access to protected information, and pass a government security investigation

Work Location:

• Onsite, Washington DC

• This position is paid a base salary based on job family, experience and skill level.
• Health benefits include medical, prescription, dental, and vision plans.
• Company paid Life Insurance coverage, Short-term and Long-term Disability coverage.
• Health Savings Account or Flexible spending accounts.
• 401(k) with discretionary company match.
• Paid time off (PTO) program and eleven (11) paid holidays.
• Additional time off benefits include parental leave, bereavement leave, volunteer hours.
• And more