Analista de Suporte ao Cliente (Customer Support)

Daily morning huddles | Weekly 1:1s with manager | Regular side-by-sides with operating teams | Work from home 1 day per week, travel ~10% | Only shortlisted candidates will be contacted.</s> | 1. Dynamic and Collaborative Working Environment | 2. ValueDriven Company with a Strong Growth Trajectory | 3. Attractive Medical Insurance Package, including Family Coverage | 4. Generous Leave Allowance and Additional Employee Benefits | 5. Opportunity to be Part of a Leading Asset Finance Company in Africa</s> | 1. CustomerCentric Approach | 2. FocusDriven Company | 3. Commitment to Empowering Entrepreneurs | 4. Rapid Business Growth | 5. Community Engagement and Commitment</s> | 1. Be a part of an international, dynamic, and driven team that has set their aspirations high and work hard to achieve those | 2. Opportunities to learn and grow together with us | 3. Competitive compensation package | 4. Health benefits</s> | 1. Collaborative and supportive work environment | 2. Opportunities to learn and grow together with us. | 3. Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those.</s> | 1. Passion for financial technology and commitment to driving financial inclusion | 2. Proven experience in managing and motivating highperforming sales teams | 3. A knack for thinking outside the box, exploring new avenues, and staying ahead of curve | 4. Exceptional customer relationship skills and a genuine desire to make a positive impact on people's lives | 5. The ability to thrive in a dynamic, fastpaced environment and embrace change as an opportunity | 6. Learn and grow with Watu. We empower our employees to be the leaders our people want to follow. | 7. Keep updated on any changes in policies, schedules and product knowledge to the team.</s> | 1. Focusdriven and customer-centric | 2. Believes everyone deserves the opportunity to be an entrepreneur and achieve their ambitious goals in life. | 3. Sees Africa's bright and prosperous future and wants to be part of making it a reality. | 4. Empowers Entrepreneurs by providing the means needed to move and improve lives. | 5. Growing rapidly, currently based in Kenya, Uganda, Nigeria, Sierra Leone and Tanzania, with over 2000 employees globally. | 6. Ambitious and creative team of smart individuals who make a difference. | 7. Values integrity, empathy, independent problem solving, humility, motivation, resultdriven, people & leadership skills. | 8. Embraces, leads and embeds change. | 9. Actively demonstrates the values of Watu. | 10. Leads, attends and participates in team meetings. | 11. Motivates, coaches and develops others. | 12. Strong Ethics and Standards.</s> | 3. Sees Africa’s bright and prosperous future and wants to be part of making it a reality | 5. Passionate about finance, technology, and driving financial inclusion</s> | 1. Collaborative work environment | 2. Emphasis on continuous learning and development | 3. Focus on innovation and creativity | 4. Encouragement of open feedback and constructive criticism | 5. Strong commitment to customer satisfaction</s> | 1. Equal opportunities employer | 2. Vibrant company where ideas and passion are welcomed | 3. Commitment to Empower Entrepreneurs by providing the means needed to move and improve in their lives. | 4. Pioneers of Africa’s movement toward ‘clean and green mobility’ through financing of new electric motorbikes.</s> | Mission-driven and customer-centric company | Empowers entrepreneurs to start, grow, and achieve their goals in life | Commitment to quality and reliability of information systems through automated testing processes | Focus on maintaining high standards of software quality, optimizing testing workflows, and proactively identifying potential issues to minimize risk | Collaborative environment with cross-functional teams | Willingness to learn and adapt to new tools and technologies | Code review and refactoring skills with a focus on optimization</s> | 1. Focusdriven and customer-centric company | 2. Committed to aiding entrepreneurs achieve their financial goals | 3. Rapidly growing business with over 300,000 customers | 4. International, dynamic, and driven team | 5. Opportunities for learning and growth together with the company | 6. Competitive compensation package and health benefits</s> | 2. Belief in Everyone Deserving Entrepreneurial Opportunities | 3. Africa's FastestGrowing Asset Finance Company | 4. Vision to Provide Asset Financing for Motorcycles and ThreeWheelers | 5. Empowering Entrepreneurs by Providing the Means Needed to Move and Improve Lives | 6. Dynamic Team of Smart Individuals | 7. Ambitious and Creative Team | 8. Proactive and SelfMotivated Employees | 9. Continuous Improvement in Efficiency, Productivity, and Customer Experience | 10. Training Sessions Offered for Skill Development and Knowledge Sharing</s> | 1. MissionDriven: Empowering Entrepreneurs | 2. CustomerCentric Approach | 3. Passionate about our mission to empower entrepreneurs | 4. SelfMotivated and Flexible Work Environment | 5. Strong Leadership Skills and Teamwork | 6. Ethical and Compliant Professional with no criminal records. | 7. Fastpaced and Dynamic Working Environment | 8. Focus on Continuous Improvement and Innovation.</s> | Equal opportunity employer and maintains a zero-tolerance policy towards corruption | Strongly encourages women and persons with disabilities who meet the job requirements to apply | Does not charge any fees at any stage of the recruitment process | Disqualifies individuals found engaging in canvassing or lobbying practices | Only shortlisted candidates will be contacted for interviews. | 1. Purposedriven team committed to empowering communities. | 2. Work with one of Africa’s fastestgrowing fintech companies. | 3. Drive regional financial innovation and inclusion.</s>