Customer Support Agent at Greenshades Software

We're looking to hire support agents to handle incoming calls and emails. The job will be five days a week, full-time (40 hours).

Job Responsibilities:• Achieve and maintain an excellent reputation with our client base• Work to ensure satisfaction of our clients• Provide excellent email, phone, and live chat based support• Schedule and provide client walkthroughs or training sessions upon client requestJob Requirements:• Customer service experience• Strong computer skills• Ability to use proper spelling, punctuation, and grammar when writing emails• Good communication skills on the phone• Self-starter that is both reliable and committed• Ability to quickly learn a number of new websites and software programs• Software and website support desiredThis is a remote position.

Life at Greenshades Software

Greenshades Software handles the headaches that come along with running payroll so our clients can focus on more important things. We have spent the last decade filing payroll taxes, providing employee self-service portals, and meeting many other needs. We pride ourselves in our client care: we provide absolutely free technical support, will customize our solutions to fit your exact needs, and offer money-back guarantees that ensure our clients are completely satisfied. Most of our solutions work by integrating directly into the accounting systems that are already in place, such as the Microsoft Dynamics line, increasing the value of software you already own.

We're currently hiring for multiple positions. Click here to see how to start your career with Greenshades. http://www.greenshades.com/careers.php

Thrive Here & What We Value

Remote work environment

Flexible working hours

Opportunities for career growth and development

Collaborative team culture

Proactive approach to customer relationship management

Emphasis on building strong client relationships

Strong commitment to meeting established standards for responsiveness, professionalism, and accuracy in all interactions

Customer Support Agent

Life at Greenshades Software

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