Client Service Delivery Manager (Offshore - India) at smartbridge

Job Title: Client Service Delivery Manager

Location: [Hyderabad, India]

Reports to:

Managing Director, Smartbridge LLC (USA).

The Mission

We are looking for a Client Service Delivery Manager to lead the day-to-day delivery of a portfolio of client engagements out of our offshore delivery center.You will be responsible for the dual mandate of Service Delivery Excellence (ensuring profitable, high-quality client outcomes) and People & Organization Management (building, developing, and retaining your engineering team).

Service Delivery Management

Portfolio & Engagement Management: Oversee a diverse portfolio of client projects. Ensure all offshore teams meet or exceed the deliverables defined in Statements of Work (SOWs) and Service Level Agreements (SLAs).
Client Relationship Stewardship: Serve as the point of escalation for your assigned clients. You will ensure that the offshore team is perceived not as a "vendor," but as a strategic partner that adds value beyond code.
Governance & Quality Assurance: Implement robust delivery governance. Conduct regular project health checks and "Red Account" recovery strategies to mitigate risks before they impact the client relationship.
Resource Orchestration: Work closely with the US teams to manage the "bench" effectively and ensure rapid, high-quality ramp-ups for new engagements.

People & Organization Management

Team Building & Hiring: Partner with recruiting to build and maintain a pipeline of "consulting-ready" engineers who possess both technical depth and client-facing soft skills.
Performance & Career Management: Own day-to-day performance management, mentorship, and career development conversations for the members of your team, in addition to delivery oversight.

The Profile: Who You Are

Experience: You have 12+ years in the IT services/consulting industry experience and at least 5 years of experience managing engineering teams, with a working understanding of service delivery models.
Technical Expertise: You bring strong technical depth in at least one of the following core areas: Microsoft AI Solutions; Data & Analytics; Salesforce; Microsoft Power Platform; or Azure Application Development.
Techno-Functional Leadership: You have strong techno-functional experience and are willing to take on People & Organization management responsibilities — hiring, mentorship, and performance management — alongside delivery oversight.
The Communicator: You can navigate the nuances of global client expectations and can coach technical teams on how to communicate effectively with stakeholders in the US.

Life at smartbridge

Smartbridge focuses on simplifying business transformation. We apply thought leadership and innovation to bring our customer's digital agenda to reality.

We partner with customers in their journey from vision to adoption, and across the plethora of technology options available today. Smartbridge's comprehensive list of technology and software partnerships gives us the freedom to remain an objective collaborator with our customers. The suite of Smartbridge services includes Digital Innovation, Systems Modernization, Applications Integration, Data Management, Business Intelligence & Analytics, Enterprise Mobility and Blockchain.

An empathetic approach to understanding customer challenges is bred into the Smartbridge culture. It is evidenced by our ability to bring ideation to life for customers and ourselves. As thought leaders with a track record of successful project execution, Smartbridge is committed to fueling your innovation.

Visit Smartbridge.com for articles, videos and podcasts to inspire your journey.

Thrive Here & What We Value

100% Paid Healthcare Insurance

Start accruing Paid Days Off from Day One

Career Development Opportunities

Fitness Reimbursement

Matching 401K Retirement Plan

Mentoring Program

Team Events

And more…

Client Service Delivery Manager (Offshore - India)