Data services and customer support -Intern

Responsibilities

• Monitor systems, integrations, data flows, and operational dashboards to identify potential issues before they impact customers.
• Support the Technical Customer Operations (TCO) team with daily operational tasks, project deliveries, customer support activities, and internal coordination.
• Troubleshoot technical issues, investigate root causes, and provide timely, accurate support to customers and internal stakeholders.
• Collaborate with Customer Success, Engineering, Product, and other internal teams to resolve customer queries efficiently and improve the overall customer experience.
• Perform proactive data management activities, including reviewing data quality, validating customer data, identifying inconsistencies, and supporting corrective actions.
• Maintain accurate documentation of technical support cases, resolutions, monitoring findings, and recurring issues.
• Ensure adherence to Service Level Agreements (SLAs) while maintaining strong customer relationships and clear communication.
• Continuously learn Otelier products, hospitality technology workflows, and support best practices to improve operational processes.

• Strong written and verbal communication skills in English, with the ability to document information clearly and interact effectively with customers and internal teams.
• Required experience or working knowledge of SQL, including querying, reviewing, and validating data.
• Comfortable working in a team-oriented, customer-focused environment.
• Highly self-motivated, detail-oriented, analytical, and proactive in identifying and resolving issues.
• Capable of prioritizing tasks efficiently in a fast-paced, high-pressure setting.
• Currently pursuing a BSc in IT, Computer Science, Information Systems, or a related field from a recognized institution.
• Knowledge or experience with MongoDB and Python is a plus.
• Willingness to work in a 24x7x365 shift schedule.