About the Role
As a Strategic Account Manager, you will play a pivotal role in fostering long-term client relationships, driving data-driven discussions, and identifying growth opportunities within our embedded account base. You will act as a trusted advisor to our clients, ensuring a seamless experience while coordinating operational goals, performance measures, and contract implementations. This role directly supports SafeRide’s mission by strengthening payer partnerships and improving access to care through high-quality transportation solutions.
Job Responsibilities Serve as the primary client liaison and strategic thought partner for assigned accounts, building trusted relationshipsLead data-driven conversations with clients to enhance membership services and overall performanceIdentify and drive expansion opportunities within the embedded account base in partnership with SalesLead expansion implementations in coordination with Strategic Accounts leadershipPartner with Operations to define, implement, and monitor performance measures and operational goalsProactively identify, address, and resolve operational and account-related issuesProvide performance insights and growth recommendations to internal leadershipSupport contract management, including renewals and new agreements, ensuring alignment with operational feasibilityFacilitate contract implementation, training, and compliance requirementsLead development of operational procedures and project management initiatives tied to client contractsRequired Qualifications: Bachelor’s degree or equivalent experience3+ years of experience in Customer Success or Account Management within healthcare, B2B SaaS, or enterprise technologyExperience managing accounts with an Annual Contract Value (ACV) of $500K or greaterStrong written and verbal communication skillsAnalytical mindset with ability to interpret data and drive insightsAbility to manage multiple stakeholders and build consensus across teamsStrong organizational and project management skillsWillingness to travel up to 1x per monthPreferred Qualifications Experience in consulting or solutions architectureExperience with HubSpot or other CRM platformsExperience working in fast-paced, high-growth environmentsBenefits: We offer a remote-first work environment, competitive compensation, and comprehensive benefits including:Career growth and development opportunities in a mission-driven organizationCompetitive salary, annual bonus opportunities, and equity optionsComprehensive medical, dental, and vision insurance401(k) with company matchGenerous PTO, paid company holidays, and paid parental leave.About Us: SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America.
SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com.
