Healthcare Appointment & Scheduling Coordinator (Work From Home)
Company: Expivia MarketingLocation: Work From Home (Initial Training at Expivia’s Main Office – Erie, PA)Employment Type: Full-TimePay: $13.00 - $15.00 per hour (based on experience)Why You'll Love This RoleJoin Expivia Marketing and make a meaningful impact by helping individuals access important services and appointments. After completing paid in-person training at our Erie, PA office, you'll transition into a permanent work-from-home position with all equipment provided by the company.This role is ideal for individuals who enjoy helping others, solving problems, and delivering exceptional customer service in a fast-paced environment.What You'll Do
- Answer inbound calls from individuals seeking assistance with scheduling and coordination
- Schedule, update, and manage appointments using multiple software systems
- Assist with patient scheduling and service coordination activities
- Support care coordination efforts by ensuring appointments and services are scheduled accurately and efficiently
- Communicate professionally and compassionately with callers
- Verify and document important information accurately
- Maintain accurate records and detailed notes
- Protect sensitive information and maintain confidentiality
- Ensure schedules remain organized and up to date
- Deliver a positive customer experience on every interaction
What We're Looking ForRequired Qualifications:
- High school diploma or GED
- Ability to pass a criminal background check and drug screening
- Reliable high-speed internet connection for remote work
- Strong computer skills and the ability to navigate multiple systems simultaneously
- Excellent attendance and punctuality
Preferred Experience:
- Customer service or call center experience
- Appointment scheduling, patient scheduling, healthcare, transportation, or administrative experience
- Experience in care coordination or service coordination is a plus
The Ideal CandidateWe're looking for individuals who are:
- Compassionate and genuinely enjoy helping others
- Calm under pressure and able to problem-solve effectively
- Organized, detail-oriented, and accurate
- Comfortable speaking on the phone throughout the day
- Able to multitask while maintaining quality and efficiency
- Dependable, professional, and self-motivated
- Team-oriented with a positive attitude
- Adaptable and eager to learn new systems and processes
Successful candidates thrive in structured environments, enjoy assisting people, and take pride in delivering exceptional service.Training & Work From Home
- Paid in-person training conducted at Expivia Marketing's main office in Erie, PA
- Permanent work-from-home position after successful completion of training
- All equipment provided by Expivia Marketing
Compensation & Growth
- Starting pay of $13.00 - $15.00 per hour, based on experience
- Opportunities for advancement as Expivia continues to grow
- Expivia Marketing promotes from within whenever possible
- Career paths available in leadership, operations, recruiting, and client services
Why Work With Expivia?At Expivia, you're more than just an employee — you're part of a team that values growth, development, and making a difference. We provide the tools, training, and support needed to build a successful long-term career while enjoying the flexibility of working from home.If you're looking for a rewarding role where you can help others every day while growing professionally, we'd love to hear from you.
