Remote Customer Service Representative (Connecticut Residents Only) at Expivia Interaction Marketing Group Inc.

Remote Customer Service Representative

Remote | Connecticut Residents OnlyPay:$18.00–$19.50 per hourSchedule: Full-Time | Monday – Friday | 8:30 AM – 5:00 PM✔ No Cold Calling • No Sales • Paid Training✔ 100% Remote✔ Connecticut Residents OnlyWork From Home. Help Others. Grow With Expivia.At Expivia Interaction Marketing Group, our people are the heart of our success. We're committed to providing the training, support, and opportunities our employees need to grow while delivering exceptional customer experiences every day.We're looking for customer-focused professionals who reside in Connecticut to join our growing remote team.

If you enjoy helping others, solving problems, and making a difference every day, we'd love to hear from you.Why You'll Love Working at Expivia✔ 100% Remote Position✔ Competitive Pay: $18.00–$19.50 per hour✔ Paid Training from Day One✔ Health Insurance Available✔ Paid Holidays✔ Supportive Leadership & Team Environment✔ Ongoing Coaching & Development✔ Career Growth OpportunitiesWhat You'll DoAs a Customer Service Representative, you'll be the first point of contact for individuals seeking information and assistance. Every interaction is an opportunity to provide exceptional service while helping people connect with important community resources.Your responsibilities will include:

Professionally answer inbound customer inquiries.
Listen carefully to understand each customer's needs.
Provide accurate information and connect customers with available community resources.
Research programs and services to best assist callers.
Accurately document customer interactions.
Maintain confidentiality while following company procedures.
Deliver an outstanding customer experience on every interaction.

What We're Looking ForWe're looking for people who are:

Passionate about helping others.
Excellent communicators and active listeners.
Patient, empathetic, and solution-oriented.
Comfortable using multiple computer applications.
Dependable, organized, and detail-oriented.
Self-motivated and successful working remotely.

Minimum Qualifications

High School Diploma or GED required.
Must currently reside in the state of Connecticut.
Previous customer service, call center, healthcare, human services, social services, or related experience preferred.
Strong computer and data entry skills.
Excellent verbal and written communication skills.
Reliable high-speed internet and a dedicated, distraction-free home workspace.

Ready to Join Expivia?If you're looking for more than just a job—if you're looking for an opportunity to make a difference while building a career with a company that values its employees—we'd love to meet you.Apply today and start your next chapter with Expivia Interaction Marketing Group.

Life at Expivia Interaction Marketing Group Inc.

Expivia was honored to be named the 2016 Erie, Pa startup of the year. This award if given annually to the Erie company that is 5 years or younger that shows the most promise for sustained growth and profitability.

The mission of Expivia Interaction Marketing Group Inc. is to build strong and long term customer relationships for our clients while being an evangelist for their brand. We like to say we are a 21st century contact center on Steroids!

Expivia will enable customers of our clients to utilize a variety of options in communicating with them. These include voice, chat, social network channels, text/apps messaging, video calls, web portals, web RTC and even a natural speech IVR. While certain communication techniques have been enabled in the past, we will now provide callers with the ability to automatically choose their form of communication on any and all calls.

Expivia Interaction Marketing Group 2840 West 21st Street Erie, Pa 16506

814-868-5500 814-397-8354

Thrive Here & What We Value

Exciting Bilingual (Spanish/English) Customer Service

Work from Home Opportunity

Weekly Attendance Bonuses

Weekly Motivations

Flexible Schedules

Equipment Provided

Remote Customer Service Representative (Connecticut Residents Only)

Life at Expivia Interaction Marketing Group Inc.

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