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Full-timeDescriptionSpatial Front, Inc. (SFI), a two-time USAToday Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a Technical Writer to support our federal software development program. The ideal candidate will be responsible for developing high-quality end-user documentation, release communications, and training materials while working closely with business stakeholders and project teams to ensure documentation is accurate, clear, and user-friendly. This is a remote, full-time, W2 role.
Key Responsibilities:
- Develop, edit, and maintain end-user documentation, work aids, user guides, release notes, FAQs, and training materials for enterprise applications.
- Prepare internal and external communications related to software releases, system enhancements, maintenance activities, and user notifications.
- Collaborate directly with NHTSA business stakeholders to gather information and create user-facing documentation and job aids.
- Create and maintain documentation in Confluence and organize project knowledge repositories.
- Work with project managers, business analysts, developers, testers, and product owners to understand application changes and translate them into user-friendly documentation.
- Maintain documentation standards and ensure all deliverables are accurate, consistent, and aligned with federal documentation guidelines.
- Update existing documentation to reflect system enhancements and production releases.
- Support user adoption by creating instructional materials and documentation for new features and functionality.
Requirements
- Bachelor's degree in English, Communications, Technical Writing, Information Systems, or a related field (or equivalent experience).
- Demonstrated experience producing federal project documentation, including release notes, user guides, work aids, training materials, and customer-facing communications.
- Experience collaborating directly with federal stakeholders to develop end-user documentation.
- Proficiency with Confluence for documentation management is must.
- Working knowledge of Jira to track documentation tasks and software releases.
- Excellent written, editing, proofreading, and communication skills.
- Strong attention to detail and ability to translate technical concepts into clear, concise documentation for business and end users.
Preferred Skills & Qualifications
- Experience supporting Agile software development teams.
- Experience documenting enterprise or web-based applications.
- Familiarity with software release management and production deployment processes.
- 3+ years of technical writing experience supporting U.S. Federal Government programs, including: Federal technical documentation, Release notes, User guides, Work aids, End-user communications, Technical editing, Documentation management, and Stakeholder collaboration
Additional Information:
- In order to meet the clearance requirements for this opportunity, candidates must be a US Citizen or Green Card Holder.
- Ability to pass a US Public Trust background investigation for access to the client site and computing systems. You must have lived in the US for the past three (3) years.
- All candidates will be subject to a complete background check to include, but not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment and Credit History.
Other Information:
- The salary range for this position is $50,000 - $75,000.
- Work Location: Remote
- For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
- This is a full-time W2 position, Please no agencies, third parties, or corp.-to-corp.
- Equal-opportunity Employer, EOE AA M/F/Vet/Disability.
- Spatial Front Inc. participates in E-Verify.
Salary Description$50,000 - $75,000
