We are looking for a commercially driven and customer-focused
Digital Client Partner to join Zenergi. In this role, you will own and grow a portfolio of mid-value customers, acting as a trusted advisor to drive measurable outcomes, maximise value, and expand our digital and consultancy services.You will combine relationship management, data insight, and commercial acumen to deliver exceptional client experiences while identifying opportunities for growth. This is a high-impact role where success is measured through customer retention, revenue expansion, and long-term partnership development.
Key Responsibilities
Client Partnership & Growth
- Build and maintain strong relationships with key stakeholders across your customer portfolio (approx. 30–60 accounts).
- Develop and execute tailored client success plans aligned to each organisation’s goals.
- Identify, position, and close upsell and cross-sell opportunities across Zenergi’s products and services.
- Act as a strategic advisor, helping clients optimise energy usage, cost efficiency, and sustainability outcomes.
Commercial Ownership
- Own renewal strategy and delivery, ensuring high retention and long-term contract value.
- Collaborate with internal teams on pricing, proposals, and contract negotiations.
- Deliver compelling presentations and business cases that demonstrate ROI and value.
Customer Experience & Insight
- Conduct regular customer reviews, satisfaction audits, and risk assessments.
- Proactively identify and resolve risks to retention or satisfaction.
- Act as the voice of the customer, feeding insights into Product, Marketing, Sales, and Operations teams.
Data & Performance
- Analyse customer data (e.g. energy usage, market trends) to identify optimisation opportunities.
- Track and report on KPIs including retention, revenue growth, and customer success metrics.
- Provide regular performance updates and strategic recommendations to clients.
Product & Industry Advocacy
- Stay up to date with Zenergi’s evolving product suite and the wider energy landscape.
- Educate clients on new innovations, regulatory changes, and sustainability opportunities.
- Position yourself as a knowledgeable ambassador for both Zenergi and the industry.
Essential
- Proven experience in a Customer Success, Account Management, or Sales role with revenue responsibility.
- Strong commercial mindset with a track record of retention and growth against targets.
- Excellent relationship-building and stakeholder management skills.
- Highly organised, accountable, and results-driven.
- Ability to work independently in a remote, fast-paced environment.
- Passion for delivering tangible value and exceptional client outcomes.
Desirable
- Experience within the energy, utilities, or sustainability sector.
- Understanding of Third-Party Intermediary (TPI) models and industry regulations.
- Strong analytical skills and experience using CRM and reporting tools.
- Proven work experience as a Customer Success Manager or similar role in a similar industry with a demonstratable track record of renewing and cross-selling against targets.
What We Offer
At Zenergi, we believe in recognising and rewarding our people:
- Competitive salary with commission potential
- Flexible remote working
- “Zen Points” reward scheme redeemable for vouchers
- Opportunities to participate in charity and volunteering initiatives
- A supportive, collaborative culture focused on growth and impact
