Head of Human Resources

Keystone Advisors is a full-service marketing company aligned with Top Health Insurance Carriers to provide our partners and clients with a broad and competitive portfolio of Insurance Options. We have over 20 years’ experience in Insurance marketing while serving our local communities with Medicare, Individual, Group Health, Life, and Annuity products. The foundation of the company and its employees lies in our core values: Customer service, integrity, compassion, tenacity, & being a team player.

We are seeking a high-caliber, execution-focused Head of Human Resources to support a fast-moving, multi-business entrepreneur overseeing Keystone Advisors and KosmosDX. This hybrid leadership role will serve as both a strategic HR leader and hands-on operator, responsible for building, scaling, and optimizing all people-related functions across both organizations.This role requires a unique blend of HR leadership, HR Business Partner (HRBP) capabilities, and operational execution, including oversight of HR operations, talent strategy, compliance, payroll coordination, and light accounting support (including accounts receivable tracking and workforce cost management).The ideal candidate thrives in an entrepreneurial environment, is highly accountable, detail-oriented, and capable of operating at both strategic and tactical levels while managing multiple priorities across different business models.

Strategic HR Leadership & HR Business Partnering· Serve as a trusted advisor to executive leadership across both entities· Align HR strategies with business goals and growth objectives· Provide HRBP support to leaders across operations, sales, and technology· Drive organizational design, workforce planning, and talent strategies· Lead change management initiatives across evolving business needs

· Oversee end-to-end HR operations including:o Employee lifecycle (hire to exit)o Policies, procedures, and handbook managemento Performance management processeso Employee relations and engagement· Ensure HR systems, workflows, and documentation are accurate and compliant· Build scalable HR infrastructure to support multi-entity growth

· Lead recruiting strategies across both organizations:o Insurance agents and agency support roles (Keystone Advisors)o Technology and operational roles (KosmosDX)· Partner with leadership to forecast hiring needs· Implement structured hiring processes and interview frameworks· Improve candidate experience and time-to-fill metrics

· Oversee compensation structures and workforce budgeting· Partner with finance/accounting on:o Payroll coordination and accuracyo Benefits administrationo Workforce cost tracking· Support accounts receivable visibility and reporting alignment with operational teams· Ensure proper documentation and reconciliation of HR-related financial data

· Ensure compliance with:o Federal & State employment lawso HIPAA and CMS regulations (where applicable)o Insurance licensing and certification requirementso Internal policies across both entities· Maintain audit-ready HR documentation· Mitigate risk through proactive policy enforcement and training

· Design and implement performance management frameworks· Coach managers on employee development and accountability· Drive employee engagement, retention, and culture initiatives· Promote a high-performance, results-driven environment

· Oversee HR technology platforms and integrations:o HRIS systemso Payroll platformso Salesforce and operational tools· Optimize workflows, automation, and reporting capabilities· Ensure cross-functional alignment between HR, operations, and technology

· Balance priorities between:o Keystone Advisors (60%) – insurance distribution, agency growth, contact center operationso KosmosDX (40%) – technology, platform solutions, innovation initiatives· Ensure consistency in HR standards while adapting to each business model· Streamline shared services across both entities

· Oversee compensation strategy, payroll accuracy, and benefits administration across both entities· Take an active role in financial operations related to workforce management, including:o Payroll processing, audits, and reportingo Commission and incentive trackingo Workforce cost analysis and budgeting· Manage and support Accounts Receivable (AR) processes, including:o Tracking incoming payments and outstanding balanceso Partnering with operations to ensure accurate billing and collectionso Monitoring revenue flow tied to agents, carriers, and services· Collaborate closely with finance/accounting on:o Reconciliations and financial reportingo Budget planning and forecastingo Expense management and cost controls· Ensure alignment between HR, payroll, and accounting systems for accuracy and reporting integrity

Education· Bachelor’s degree in human resources, Business Administration, or related field required· Master’s Degree or HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR) preferredExperience· 7+ years of progressive HR leadership experience· Proven experience as:o Head of HR, HR Director, or Senior HR Business Partner· Experience supporting:o Multi-entity or multi-business environmentso High-growth or entrepreneurial organizationsHighly Preferred Experience· Insurance industry (Medicare, ACA, agency distribution)· Technology or startup environment· Contact center operations· Hands-on experience with payroll and HR-related financial coordination· Experience working closely with executive leadership / foundersExperience/Knowledge/Skills/Abilities/TrainingLeadership Competencies· Strategic thinking with execution focus· High accountability and ownership mindset· Change management and adaptability· Cross-functional leadershipOperational Competencies· HR operations and compliance expertise· Workforce planning and talent strategy· Compensation and benefits administration· Process improvement and scalabilityTechnical Competencies· HRIS systems and payroll platforms· Microsoft Office Suite· Salesforce CRM (preferred)· Reporting and analyticsProfessional Competencies· Strong business acumen· Excellent communication and interpersonal skills· High attention to detail and organization· Problem-solving and decision-making abilities· Ability to manage multiple priorities in a fast-paced environmentKey Performance Indicators (KPIs)· Employee Retention & Engagement· Time-to-Fill & Hiring Effectiveness· HR Compliance & Audit Readiness· Payroll & Operational Accuracy· Workforce Cost Management· Performance Management Adoption· Leadership Satisfaction· Process Efficiency & Automation

This is a unique opportunity to serve as a strategic HR leader across two high-growth organizations, directly supporting executive leadership and shaping the people strategy that drives business success.You will play a critical role in building scalable systems, strengthening culture, and enabling both organizations to deliver on their mission with excellence.This role is ideal for a hands-on leader who thrives in fast-paced environments, embraces accountability, and is passionate about building strong, high-performing teams.