Director of Customer Success, APAC - Industrial at Seeq

Description

The Director of Customer Success is responsible for leading and managing a team of Customer Success Managers and Analytics Engineers who are responsible for ensuring that our customers are successful in using Seeq products. The Director of Customer Success will work closely with all Revenue departments, Marketing, and Product teams to develop and execute customer success strategies that meet the needs of our customers around value creation, governance, escalations, and release planning. This position is responsible to Customer Success teams in the APAC region.Seeq is currently in a scale up mode with rapid growth.

The ideal candidate will have experience building teamsand customer success motions. Seeq sells an industrial intelligence platform into O&G, Chemicals, Pharma, Powerand other process manufacturing industries. The ideal candidate will have experience working with advancedanalytics platforms that are sold and implemented in manufacturing environments. The customer personasinvolved are manufacturing leaders (COO, CMO), IT/OT Leaders (CDO, CIO, CTO), and manufacturing SME’s(process engineers, production managers, digital transformation leaders).Candidate should be located in Malaysia or Singapore

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

Develop and execute customer success strategies that align with the Seeq’s goals and customer objectives.
Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner.
Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets
Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture.
Recruit and develop new team members
Analyze customer performance data, identify trends, and make data-driven recommendations for campaign optimization and improvement.
Continuously evaluate and optimize customer success processes to enhance efficiency and effectiveness.
Communicate complex ideas, strategies, and data effectively to internal teams and external customers through presentations and business reviews.
Stay informed about industry trends, emerging technologies, and best practices in performance marketing to act as a thought leader and provide guidance to customers.
Resolve conflicts, challenges, and customer escalations effectively and efficiently, demonstrating strong problem-solving skills and diplomacy.
Foster collaboration and cross-functional alignment with other teams such as sales, marketing, Analytical Engineering, and operations to ensure a seamless and exceptional customer experience.

Requirements

7-10 years of people management experience
Minimum of 10 years experience working in Enterprise Software
Understanding of Enterprise SaaS business motions and customer lifecycle
Proven customer management skills with enterprise customers.
Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM
Able to work in fast paced scale up environment
Ability to develop working relationships at all levels of management, both inside and outside Seeq

· Bachelor’s degree, MBA or equivalent experience preferred.

Benefits

Benefits:

Unlimited PTO
Internet and mobile phone reimbursements
Vacation bonus program
Generous home office allowance
The best co-workers (we've analyzed the data, so we know it's true.)
Pet-friendly workspace (your dog will be so happy to have you home)
You love your job!

Life at Seeq

Seeq Corporation develops software and services that accelerate industrial process analytics on industrial process data.

Industrial process data is the collection of time-series data, events, and signals, as well as related contextual data, generated by production and manufacturing organizations. Due to the high volume, velocity, and variety of these data streams, industrial process data typically requires extensive manipulation to enable insight and analytics.

Seeq's sophisticated yet easy-to-use analysis tools are applicable for industrial markets like oil refineries, pharmaceuticals, and energy production.

Seattle-based Seeq also has satellite offices in the western United States and Canada. Launched in May, 2013, the experienced founding team includes executives, engineers, and data scientists formerly with OSIsoft, Honeywell, Microsoft, and Insitu. Seeq is led by Steve Sliwa, former CEO of Insitu.

Learn more about Seeq at www.seeq.com.

Thrive Here & What We Value

Company culture: High-performing team focused on mid-market customers worldwide

Team structure: Newly formed with growth potential in market strategies

Leadership alignment: Reports to Seeq’s Regional VP of Midmarket

Global reach: Targeting mid-market customers internationally

Innovative environment: Opportunities for team evolution and development

Performance emphasis: High-performing teams prioritized

Strategic importance: Role reflects significance in market approach

Collaborative growth: Team's contribution to overall company strategy

Market focus: Mid-market customer segmentation

Leadership connection: Direct reporting to a key regional executive

Director of Customer Success, APAC - Industrial

Description

Essential Duties and Responsibilities

Requirements

Benefits

Life at Seeq

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