Training Specialist, Clinical Indication

Description:

The Genetic Counseling Clinical Support Training Specialist, Clinical Indication is responsible for designing and delivering structured training programs that enable rapid onboarding and consistent performance across clinical indication workflows. This role supports workforce scaling by standardizing training, improving ramp time to productivity, and reducing reliance on production staff for onboarding.

The position partners closely with clinical, operations, and quality teams to ensure training aligns with current workflows, quality standards, and evolving system capabilities, including future AI-enabled processes.

EDUCATION AND EXPERIENCE

• Master of Science or Master of Arts in Genetic Counseling from an ACGC-accredited program or equivalent.
• Board certified in Genetic Counseling by ABMGG or ABGC.
• Must be eligible to work in the USA without restrictions.
• Experience: 3–5+ years of experience in a clinical genetic testing laboratory strongly preferred.
• Demonstrated experience in clinical indication review, data abstraction, or clinical workflow execution.
• Prior experience in training, onboarding, or curriculum development preferred.

DUTIES AND RESPONSIBILITIES

Essential Functions:

• Design, implement, and maintain standardized onboarding programs for clinical indication workflows
• Deliver structured training to new hires and ongoing training for existing staff to ensure consistency and quality
• Develop and maintain training materials, including SOPs, job aids, workflow guides, and competency assessments
• Establish and track training metrics (e.g., time to productivity, quality performance post-training) and adjust programs accordingly
• Reduce production impact of onboarding by centralizing and owning training delivery
• Partner with quality and operations leaders to ensure alignment between training content, SOPs, and actual workflow execution
• Identify skill gaps and lead retraining initiatives to improve accuracy, efficiency, and consistency
• Support implementation of workflow changes, including new tools and future AI-enabled processes, through targeted training
• Collaborate cross-functionally (lab, data, operations, RCM) to ensure training reflects downstream workflow needs
• Contribute to process improvement initiatives to enhance scalability and efficiency of clinical indication operations

Skills:

• Strong understanding of clinical indication/HPO workflows and genetic testing operations
• Ability to translate complex clinical and operational processes into structured training programs
• Excellent communication and facilitation skills across varied learner levels
• Strong organizational skills with focus on standardization and scalability
• Data-driven mindset, with ability to measure training effectiveness and drive improvements
• Knowledge of regulatory and quality standards (CLIA, CAP)
• Experience with LMS platforms and training tools preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to sit.
• Frequently required to talk or hear.
• Frequently required to use visual acuity for reading technical materials, reviewing documents, and working on a computer.
• Occasional exposure to laboratory environments or biohazard materials depending on operational needs.

EEO Statement:

Our organization is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, pregnancy or related conditions, or any other protected status.