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Join a Team That's Changing the Way Dealerships Connect with CustomersAt Better Car People, we believe great customer experiences start with great conversations. Our mission is simple: help dealerships build stronger relationships with their customers through authentic communication, exceptional service, and innovative technology.We're looking for an energetic, customer-focused Bilingual Outbound BDC Agent (English/Spanish) who enjoys connecting with people, creating opportunities, and delivering a positive experience with every interaction.
If you're someone who thrives in a fast-paced environment, enjoys hitting goals, and wants to be part of a team that values accountability, growth, and teamwork, we'd love to meet you.
What You'll Do
As a Bilingual Outbound BDC Agent, you'll serve as an extension of our dealership partners, reaching out to customers and helping create meaningful engagement opportunities in both English and Spanish.Your day-to-day responsibilities will include:
- Making outbound calls, sending emails, and text messages to engage dealership customers
- Communicating dealership products, services, and opportunities clearly and professionally in both English and Spanish
- Scheduling appointments and creating customer engagement opportunities
- Meeting daily engagement and call activity goals
- Utilizing company-provided technology and CRM tools to manage customer interactions
- Maintaining accurate and detailed notes for every customer conversation
- Participating in ongoing training and coaching opportunities
- Supporting quality assurance initiatives and maintaining communication standards
- Collaborating with team members and leadership to deliver exceptional results
What We're Looking For
Required Skills & Experience
- Fluent verbal and written communication skills in both English and Spanish
- Previous customer service, call center, BDC, appointment-setting, or sales experience preferred
- Experience using online scheduling tools such as Xtime or Online Service Scheduler is a plus
- Working knowledge of Google Drive and related applications
- Ability to type at least 40 WPM
- Strong communication skills and a professional phone presence
Success Traits
- Exceptional communication skills across phone, email, and text
- Friendly, professional, and outgoing personality
- Clear, confident, and engaging speaking voice
- Positive attitude and strong work ethic
- Ability to stay organized and manage multiple customer conversations
- Comfortable working toward performance goals and activity metrics
- Coachable, adaptable, and eager to learn
Why Better Car People?
At Better Car People, our people make the difference. We foster a culture built on:
- Accountability and ownership
- Continuous learning and development
- Teamwork and collaboration
- Delivering value in every customer interaction
- Celebrating success and supporting one another
When you join BCP, you're not just taking a job, you're becoming part of a team dedicated to helping dealerships grow while creating exceptional experiences for their customers.
Ready to Apply?
If you're bilingual, customer-focused, and passionate about creating great experiences, we'd love to hear from you. Join Better Car People and help us create better conversations, better connections, and better results.Salary Description$16.50 / hour
