We are looking for a temporary maternity cover who will join our GCX Platforms & Automation team in a hybrid role: approximately 50% Scrum Master for our platform team and 50% project manager owning selected initiatives.
In the roleof
Platforms & Automation Consultant
you will contribute to our purpose of Bringing People Closer.You will help a small, high‑impact team deliver platform improvements and automations for our global customer experienceorganisation. We care more about pragmaticaccountability arounddeliveriesthan a dogmatic agile SCRUMapproach,and we are looking for someone who is comfortable operating in that space.
The team you will be part of:
You will be part of the Global Customer Experience function, where the Platforms & Automation teamoperateswith platform ownership of our customer engagementplatforms and process implementations.We aspire to positivelyimpactthe customerexperience through platform innovation and processimprovements.The team is mostly remoteand is basedacross Europe andNorth America, while some stakeholders will be present at HQ in Ballerup, from where this role is based.
Your contribution is appreciated, and you will:
Project Management (≈50%) – Own and deliver projects
- Plan and manage projects with clear scope, timelines, and deliverables.
- Driveinitiativesend-to-end, coordinating stakeholders across teams.
- Ensure high-quality, on-time delivery and document implementations.
- Prioritizetasks independently and communicate progress, risks, and decisions clearly.
- Improve project management processes and playbooks.
Scrum Master (≈50%) – Support team delivery and agile practices
- Facilitate key Scrum ceremonies: sprint planning, backlog refinement, stand-ups, reviews, and retrospectives.
- Share accountability for team deliverables and ensure work is well-prepared for sprints.
- Support backlog, capacity, and resource planninginMonday.com.
- Continuously improve agile processes, reporting, and planning accuracy.
To perform well in the role, we imagine that you:
- Arean experienced Scrum Master.
- Have project management experience for small to mid-sized projects.
- May have experience as a Zendesk administrator and/or previous work with automating processes and implementing no‑code / low‑code automation tools.
- Havestrong skills in structuring work, planning, follow‑up and documentation.
- Are highly organized and detail‑oriented, with a hands‑on, “make it happen”mindset.
- Have accountabilityfor outcomes.
- Are aself‑starter who is comfortable challenging the status quo and driving continuous improvement.
- Are a strong communicator in English, both written and spoken, able to work with stakeholders across different regions,culturesand seniority levels.
- Are both process and result‑driven: you value good practices, but you’re willing to adapt them to achieve outcomes.
We encourage you to apply
Even if youdon’tmatch all the above-mentioned skills, we welcome your application if you think you havetransferrableskills. We highly value a mindset and motivation that align with our core values, to not only ensure growth for you, but for your team and the wider GN organization as well.
We are focused on an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you tosubmityour CV without a photo to ensure an equal and fair application process.Should you have anyspecial requirementsfor the interview, please let the Hiring Manager know upon acceptinginvitationtointerview.
How to apply?
Use the ‘APPLY’ link no later thanMay 31st. Applications are assessed on a continuous basis, sodon’twait to send yours.
On a time crunch?
Feel free to onlysubmityour up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.
Join us in bringing people closer
GN brings people closer through our advanced intelligent hearing, audio, video, and gaming solutions. Inspired by people and motivated by innovation, we deliver technology thatenhancethe senses of hearing and sight. We enable people with hearing lossovercomereal-life problems, improve communication and collaboration forbusinessesand provide great experiences for audio and gaming enthusiasts.
We hope you will join us on this journey and look forward to receiving your application.
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