Axion Spine & Neurosurgery is at the forefront of spinal health, offering state-of-the-art care in Atlanta. Our elite team is committed to excellence in spine care, pioneering innovative treatments that set us apart in the healthcare industry.
We're looking for a hard-working and personable Front Office Coordinator for our College Park location, committed to helping us provide a phenomenal experience for our patients. This is a part-time position.
- Monday 7:15a - 3:30p
- Wednesday 8:15a - 3:30p
- Thursday 7:15a - 3:30p
Responsibilities:
- Welcome patients and visitors by greeting them in a courteous manner and addressing their needs
- Prioritize and respond to patient requests appropriately
- Notify providers of patient arrivals
- Optimize provider schedule by following check-in procedure and assisting patients
- Update patient charts as needed
- Verifying financial records and collecting patient charges and copays
- Comforting patients by anticipating anxieties and effectively answering questions
- Work with Practice Manager to maintain front office supplies and equipment
- Maintain waiting room
- Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service
- Assist physician teams and other departments as needed
Requirements
- Prior experience working as a receptionist or other administrative role; medical office experience a plus
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Able to maintain professionalism and composure when speaking to patients and visitors
- Strong customer service and phone etiquette skills
- Basic knowledge of computer programs
- Strong typing skills, quick and accurate data entry
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Follow all applicable government regulations including HIPAA
- High school diploma or general education degree (GED)
