Technical Customer Support Engineer (Technical Solutions / Support) at Uplight

Description

The PositionWe are seeking a Technical Customer Support Engineer who is passionate about helping customers, solving problems, and improving user experiences. You’ll be the first point of contact for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our products and services.

Responsibilities & SkillsYou should:

Problem solver,Independent worker, logical and critical thinker.
Highly adaptable to a new working environment.
Ability in Learning new skills and applying them for efficient customer issue resolutions.
Ability to work in 24/7 rotational shifts.
Client oriented thinking, ensuring high customer satisfaction indices.
Collaboration with cross-functional teams.
Ability to explain technical concepts to non-technical individuals.

Required Skills:

Excellent communication and interpersonal skills.
Bachelor’s degree or equivalent experience.
1+ years in a Technical support role in SaaS enterprise products.
Strong Experience with SQL for querying databases.
Knowledge of REST APIs, Postman, Kibana, Grafana.
Experience with ticketing systems like JIRA. Incident management, Escalations and SLAs.
Basic Knowledge on cloud technologies.
Basic Python knowledge.
Having a background in the clean energy domain is an added advantage.

Qualifications

Bachelor's in Engineering, or a related field.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, caste, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Life at Uplight

Thrive Here & What We Value

B Corp Certified

Committed to Taking Our Work and Mission Seriously

Focused on Career Growth by Following Defined Career Ladders

Committed to the Environment, Employees, and Communities

Proud to be Over 500+ PurposeDriven Individuals Helping to Create a More Sustainable Planet

Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.

Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.

Writes about the company's values and inclusivity efforts.

Thrive: Offers comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help employees thrive both personally and professionally.

Belong to an Inclusive Community: Celebrates diversity and fosters an inclusive workplace where everyone feels respected, empowered, and heard.

Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future in a collaborative environment.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Technical Customer Support Engineer (Technical Solutions / Support)

Description

Life at Uplight

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