Position Title:
Customer Success Manager (US & European Timezones)
Location:
Remote (Thailand-based)
Join social.plus!
social.plus is on a mission to help brands and creators own their communities instead of renting them on third-party social platforms. As engagement on traditional social media declines and algorithms become more unpredictable, social.plus empowers enterprises to build curated digital communities directly within their own apps, driving higher engagement, retention, and lifetime value.For consumer apps, engagement is everything. social.plus is designed to help brands keep users inside their ecosystem rather than losing them to external platforms.
By embedding community features within an app, brands can foster deeper interactions, increase user retention, and unlock new monetization opportunities.We are seeking an ambitious, passionate, and results-driven business leader who is willing to embark on a new exciting challenge:
enable our clients to get the best ROI from using our product, in turn helping grow in size and in revenues!
Reporting to the Head of Customer Success, in this role you will be responsible for advising our clients on how to successfully use social features to drive business impact and successfully launch, engage and monetise their in-app communities.
Your impact and responsibilities:
- Have regular touchpoints with a portfolio of clients (mainly SMB in Europe and USA & a few enterprise growth accounts), supporting them to successfully leverage social features to achieve their business objectives. Most of the time this translates to supporting them to launch, engage and monetise their in-app community;
- Enable our clients to use our product to their fullest potential, supporting increased engagement, curbing runaway churn, and increasing customer loyalty;
- Provide direction and support to create content and educational assetson community-led growth with the end goal of enabling our clients and supporting our Marketing team to drive educational initiatives;
- Maintain internal knowledge database including customer meeting notes, best practices, data points and product inputs that can be easily accessed by relevant stakeholders;
- Closely partner with the sales, product, technical support and demand generation teams to ensure alignment with client enablement and growth goals;
- Drive referral marketing activities with our clients;
- Support to organize community initiatives for our clients including online webinars, events and digital newsletter;
- Represent our company and build relationships with industry stakeholders, in time positioning yourself as a thought leader in the space.
You ideal profile:
- 1.5+ years of experience in customer success, consulting or growth, and strategy roles in a start-up or scale-up, preferable in a fast-paced environment;
- A firm understanding of app user behavior and trends around community building, social networks and digital platforms;
- Strong project management, operations and resource allocation: you are well-organized, and have frameworks to facilitate complex projects and regional initiatives;
- Customer centric approach with an ability to drive customer engagement, handle challenges, and deliver exceptional customer satisfaction;
- Ability to establish relationships with both internal and external stakeholders;
- Data-driven mindset turning stakeholders insights into recommendations and levers for growth;
- Strong communicator: ability to present information in an insightful and structured manner, both written and oral;
- Curious and able to grasp quickly new concepts, technologies and processes;
- A passion for technology and community building, desire to learn about our product and ability to evangelize the company;
What’s in it for you:
- 🕐 Flexible Working Hours: As a global team, we embrace flexibility. This role offers a hybrid schedule — with dedicated days aligned to US and European timezones for client collaboration, balanced with flexible personal working days in your local timezone.
- 🚀 Be part of a category-defining company: We’re changing how brands build communities.
- 🌍 Global, remote-first culture—work with top talent across different countries: You are required to attend Office days in person every quarter. Each in-person gathering is expected to last up to 5 working days.
- 💡 Visibility, Inclusion, and Autonomy: We’ll provide guidance and support while granting you full visibility into your achievements, inclusion in all team meetings to absorb as much as you can, and the freedom to propose your ideas. Proactivity is highly valued and encouraged at all times.
- 🏀🎾 Company-Sponsored Sports Sessions: Stay active and connect with colleagues! We sponsor various sports like badminton, tennis, and pilates to keep you moving and having fun together offline.
- 🌈 Global Diversity: You’ll work with an international team of professionals with a hugely diverse cultural background that embraces 15 nationalities.
- 🛡️ Life Assurance & Private Healthcare: Your insurance plan includes dental care 🦷, so your smile is covered too!
- 🩺 Annual Health Check-Up: Stay on top of your well-being with an annual health check-up.
- 🧠 Mental Health Support: Take care of your mind 🧘 with an allowance to reimburse therapy sessions up to a certain limit. Your mental health matters!
- 🌴 Unlimited Paid Vacation Days: Recharge and disconnect whenever you need – the time is yours to take! ✈️🧳🌞
social.plus
is an equal opportunity employer and welcomes applications from all qualified individuals regardless of ethnicity, sex, disability, religion/belief, sexual orientation or age.
