Customer Service Representative

LocationBaltimore, Maryland, United States

TypeOnsite

Who are we?

The Agora Companies service 10+ affiliated publishing groups all around world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health and lifestyle.Agora is seeking a Customer Service Representative to join its team. This role supports our brand promise of providing investors with the tools and guidance needed to easily establish and manage their accounts.This is a full-time position that offers more responsibility and growth than a typical customer service role.

You will not be cold calling or telemarketing, but there is an inbound sales component to the role with the potential for outbound sales/collections as well.You’ll work as part of a phone-based customer support team, handling subscriber calls to resolve issues, answer questions, and support informed purchasing decisions. You will gain exposure to publishing, develop communication and sales skills, and have the opportunity to grow within a larger organization.This role requires an initial in-office training and onboarding period of three months, after which employees may transition to hybrid work based on performance criteria.

Responsibilities:

Resolve customer concerns efficiently, ideally on first contact
Assist customers with account-related questions, product support, and account navigation
Handle inbound sales calls for newsletter products
Educate customers on how to avoid future issues and maximize product value
Retain valued customers through respectful, solution-oriented communication
Track customer feedback and share insights with internal teams
Contribute to a customer-centric culture
Think critically to troubleshoot and resolve issues, and escalate appropriately
Remain flexible and assist with additional duties as needed

Qualifications:

6+ months of customer service experience, preferably in a call-center setting
Exceptional interpersonal and verbal communication skills
Strong problem-solving abilities and independent thinking
Working knowledge of Microsoft Office and Excel
Ability to adapt in a fast-paced, high-volume environment

Compensation Range –

$38,000.00 to $42,000.00 USD

Location(s) & Work Arrangement –

Baltimore, MD /Hybrid

What We Offer

We offer a wide variety of benefits, programs, and services to our employees, including:

Medical, vision, and dental insurance plans
401(k) plan with employer matching
Generous vacation time and paid holidays
Casual dress code
Highly flexible environment

Life at 14 West

"We're not just an address. We're an open door."

Most people know us because we share a long history and heritage with The Agora Companies. The Agora is a network for more than 20 publishing and media outlets worldwide. And we are the business and workplace services experts that support nearly all of them in one way or another.

Our services include: Personnel & Talent Acquisition, Communications, Marketing Intelligence, Legal, Financial Services, Operations, Global Technologies, and Information Security.

Essentially, 14 West offers The Agora Companies and their employees the unique luxury to do the work they want to do rather than the work they have to do. They get to focus on their research, copy and marketing. We work passionately to help protect, guide and grow their workplaces.

But you're likely here either because

you're interested in joining one of our teams. In which case, you can learn more about each service division and how you could contribute by visiting Our Services on 14west.us. You can also get a feel for what we do and how we do it by subscribing to our blog WestWord. Or
you heard 14 West can help open the door to a rewarding career within The Agora. Well, you heard right. The 14 West Talent team is the first call hiring managers make when they suspect they need a new star. And we will not let them down. Getting into one of these companies won't be a walk in the park. But it will be worth it.

Either way, you've got to be a certain type of person looking for a certain type of environment. We've inherited a number of traits from The Agora's founders and leaders - and like them, we work hard. We like unique perspectives. We believe our time is better spent testing new ideas than perfecting old ones. And we give people the freedom and resources they need to forge their own path. So while there are no guarantees, there are no limitations.

Sound good Follow our social media pages to be the first to know when opportunities develop.

Thrive Here & What We Value

Collaborative Environment

Emphasis on Professional Development

Encourages Creativity and Innovation

Focus on Quality and Excellence

Positive WorkLife Balance

Dynamic, AwardWinning Employer

Casual Work Environment but HighQuality Expectations

Hybrid Office Environment (Some Days from Home and Others from the Monument Traders Alliance’s Headquarters)

A Diverse Team of Driven Professionals

Supportive team