Job Description
Join our team as a Member Outreach Specialist- Empower your career with Devoted Health!
A bit about this role:
At Devoted Health, healthcare equality is at the center of our mission. As a Bilingual Member Outreach Specialist, for our Devoted to Me (D2Me) programs, you are the voice of our brand and a trusted advocate for our Spanish-speaking community; you are the primary link to our members. Through inbound and outbound calls, you’ll listen to their unique needs and recommend tailored solutions from Devoted’s full suite of servicesYou will act as a bridge, helping members navigate a complex healthcare system to ensure they receive the life-saving care they deserve.
This isn't just about making calls; it’s about using your gift of language to build "confianza" (trust) and ensure no member of our family is left behind.
Work Schedule:
- Remote-USA:This is a 100% remote position.
- Hours of Operation: Monday - Friday 8:00 AM - 8:00 PM ET
- Schedules Available: Monday - Friday 10:30 AM - 7:00 PM ET OR 11:30 AM - 8:00 PM ET
- Training: 4 weeks of comprehensive, paid virtual training to set you up for success.
Why you’ll love it here:
- Meaningful Impact:You will directly improve health outcomes for the Hispanic/Latino community.
- Inclusive Benefits:$0 monthly premium for health, dental, and vision insurance for you and your family.
- Equity & Ownership:Every employee is an owner; you will receive stock options in Devoted Health.
- A "People-First" Culture:We treat our members—and our employees—like family.
- Competitive Pay:$19.00 - $23.00 per hour (based on geography and experience) plus quarterly performance bonuses.
Responsibilities and Impact will include:
- Community Advocacy:Conduct high volume of inbound/outbound calls/SMS daily to Spanish and English-speaking members to educate them on vital preventative screenings.
- Closing Care Gaps:Use your cultural competency to overcome barriers to care, helping members schedule appointments and navigate their benefits.
- Data Integrity:Accurately document member interactions in our systems to ensure seamless care coordination.
- Mission-Driven Performance:Meet and exceed outreach goals to ensure our members stay healthy and out of the hospital.
Required Skills and Experience:
- Customer-Service Background:1+ years in a high-volume call center, retail, or hospitality environment where you learned to handle challenging conversations with grace.
- Bilingual Excellence:Native-level or professional fluency in both Spanish and English in both written and oral communication (must be able to pass a language assessment).
- Resilience & Agility:You thrive in high-volume environments and can pivot quickly between tasks and languages.
- Technical Proficiency:Comfort navigating multiple computer screens, CRMs, and chat tools (like Slack) simultaneously.
- Communication:A warm, empathetic phone presence with the ability to explain complex medical information in simple, culturally relevant terms.
Desired Skills and Experience:
- Experience in Healthcare:Previous experience with Medicare, Medicaid, or health insurance is a plus.
- Remote Readiness:Previous experience working successfully in a remote environment.
#LI-Remote
Salary Range: $19-23 per hour
The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.Our Total Rewards package includes:
- Employer sponsored health, dental and vision plan with low or no premium
- Generous paid time off
- $100 monthly mobile or internet stipend
- Stock options for all employees
- Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
- Parental leave program
- 401K program
- And more....
*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce. At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology
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to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration.
Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
