At Contrast Security, we’re redefining how organizations protect their software at the speed of modern development. With industry-leading Application Detection and Response (ADR), we give teams the power to detect, stop and fix real threats in real time. If you're passionate about building smarter, faster, more effective security, you’ll fit right in.
We’re looking for sharp minds, fearless builders, and problem-solvers who thrive on turning complex challenges into innovative solutions.The Account Manager is responsible for managing and growing a portfolio of client accounts, ensuring customer satisfaction, and driving revenue retention and growth. This role requires strong communication, relationship-building, and problem-solving skills, as well as the ability to collaborate with cross-functional teams to meet client needs.
Responsibilities
- Manage a portfolio of client accounts, serving as the primary point of contact.
- Build and maintain strong relationships with clients to ensure satisfaction and retention.
- Identify opportunities for account growth and upselling of additional services or products.
- Collaborate with internal teams, including sales, support, and product, to address client needs and resolve issues.
- Develop and execute account plans to achieve revenue goals and drive customer success.
- Monitor account performance and provide regular updates and reports to clients and internal stakeholders.
- Stay up-to-date on industry trends and developments to provide relevant insights to clients.
- Represent the company in client meetings, presentations, and at industry events when necessary.
- Manage pipeline and own weekly forecasting responsibilities within the CRM platform.
- Lead, organize and present business reviews onsite with customers - expected travel around 25%.
Qualifications
- Bachelor’s degree in business administration, marketing, or a related field.
- 5+ years of experience in account management, sales, or customer success roles.
- Proven track record of success in managing client relationships and driving revenue growth.
- Strong understanding of account management principles and best practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively with cross-functional teams.
- Strong analytical and problem-solving skills.
- Experience in the cybersecurity or software industry is a plus.
- Sandler Sales Certified a plus
We're transforming the way the world secures software. If you're ready to make a real impact, thrive in a fast-paced environment, and grow alongside a team of passionate professionals, we’d love to hear from you.Apply today and help us shape the future of application security.Compensation Range: $140K - $180K
