Job Summary:
We are looking for an experienced ATG Application Support Engineer with strong expertise in Java/J2EE-based web applications, hybrid environments, and cloud-based application support. The ideal candidate will have a solid background in production support, performance troubleshooting, and monitoring, along with hands-on experience in ATG Commerce platforms and modern microservices architectures.
Key Responsibilities:
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Provide end-to-end production support for ATG-based e-commerce applications across Dev, QA, and Production environments
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Perform advanced troubleshooting, incident resolution, and root cause analysis (RCA)
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Analyze thread dumps, heap dumps, and performance issues (memory leaks, JDBC connections, session issues)
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Support application migration and operations in cloud environments (AWS/Azure/GCP)
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Monitor system performance and ensure high availability and reliability
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Work with Microservices (MSE) / Micro Frontend (MFE) architectures
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Collaborate with development teams for bug fixes, enhancements, and system improvements
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Utilize monitoring and logging tools for proactive issue detection
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Participate in on-call support and handle critical production incidents
Required Skills & Experience:
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Minimum 5+ years of experience supporting Java/J2EE-based web applications
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Strong experience with Oracle ATG (Web Commerce) platform
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Expertise in application support and operational troubleshooting
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Experience in Java performance tuning and profiling (thread/heap dump analysis)
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Strong knowledge of Apache Tomcat, JBoss (7.x) application servers
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Hands-on experience with monitoring tools such as:
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AppDynamics (preferred)
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Splunk (preferred)
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New Relic, ExtraHop, vSphere, SolarWinds Orion
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Experience with traffic analysis and debugging tools (Wireshark, Fiddler, browser dev tools)
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Strong SQL and Oracle database knowledge with debugging capabilities
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Experience supporting applications in cloud platforms (AWS, Azure, or GCP)
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Hands-on experience with hybrid application environments
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Understanding of Microservices and Micro Frontend architectures
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Strong analytical, troubleshooting, and problem-solving skills
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Excellent communication and collaboration skills
