IT Manager

LocationBengaluru, India

TypeOnsite

Sub

About Fam (previously FamPay)

Fam is India’s first payments app for everyone above 11. FamApp helps make online and offline payments through UPI and FamCard. We are on a mission to raise a new, financially aware generation, and drive 250 million+ young users in India to kickstart their financial journey super early in their life.We’re reimagining how the next generation experiences fintech—going beyond payments to build a lifestyle brand that blends money, identity, and everyday experiences into one seamless, intuitive journey.Founded in 2019 by IIT Roorkee alumni, Fam is backed by some of the most respected investors around the world like Elevation Capital, Y-Combinator, Peak XV (Sequoia Capital) India, Venture Highway, Global Founder’s Capital and the likes of Kunal Shah, Amrish Rao as angel investors.

Role Overview

We’re looking for an IT Manager to own and scale our network, endpoint, and IT operations infrastructure. This role goes beyond maintenance - you will drive reliability, security, compliance, and operational excellence across the organization. You will be responsible for building robust, audit-ready systems, reducing manual toil through automation, and ensuring seamless IT experience at scale.

What You’ll Own

Network & Infrastructure Reliability

Own end-to-end network infrastructure: firewalls, switches, routers, and wireless

Ensure high uptime via redundancy planning, VPN management, and ISP SLAs

Monitor performance, logs, and alerts; proactively resolve issues

Drive secure network architecture (segmentation, access control, Zero Trust principles

Security & Compliance

Manage enterprise firewall configurations (policy, NAT, VPNs)

Own ISO 27001 readiness: controls, audits, SOPs, and access reviews

Lead IAM lifecycle: provisioning, de-provisioning, RBAC

Oversee endpoint security: EDR, DLP, monitoring tools

Respond to incidents, conduct log reviews, and strengthen security posture

Endpoint & IT Operations

Manage Mac, Windows, and Linux environments at scale

Own MDM systems (enforcement, compliance, lifecycle—not just enrollment)

Drive patch management, backups, and disaster recovery readiness

Administer Google Workspace (users, groups, policies, security settings)

Manage IT asset lifecycle: procurement → provisioning → offboarding

Operational Excellence

Own ITSM systems (SLA creation, not just execution)

Build and improve SOPs, runbooks, and documentation

Reduce manual work via scripting and automation

Ensure audit-ready documentation and system visibility

Team & Stakeholder Management

Lead and grow a team of IT professionals (5+ members)

Partner with vendors for procurement, renewals, and support

Collaborate cross-functionally on security, compliance, and IT needs

Must-Have Experience

8–12 years in IT infrastructure & operations, with 3+ years in leadership
Experience managing IT for 500+ users • Strong hands-on expertise in:
Firewalls (policy management, NAT, VPN)
Layer 3 networking (routing, VLANs, ACLs)
Network fundamentals (routing, NAT, VPNs, troubleshooting)
Experience with MDM / endpoint management systems
Strong understanding of network + security fundamentals
Experience with:
Patch management, backups, monitoring tools
Google Workspace administration
EDR, DLP, and security monitoring platforms
Proficiency in shell scripting / automation
Strong troubleshooting, documentation, and communication skills

What Sets You Apart

Certifications: CCNA/CCNP/CCIE, CompTIA Network+/Security+, or equivalent
Experience with Zero Trust / SASE architectures
Exposure to cloud or hybrid environments (AWS, GCP, Azure)
Hands-on with tools like JumpCloud or similar IAM/MDM platforms
Experience in fintech/BFSI or regulated environments
Built IT systems for scale + compliance (not just support)

Success in This Role Looks Like

Network and endpoint systems are highly reliable and secure
IT operations are predictable, automated, and audit-ready
Security posture is proactive, not reactive
Employees have a seamless, low-friction IT experience
Clear SOPs and systems reduce dependency on individuals

Why This Role Matters

You will own the backbone of the company’s infrastructure
You’ll operate at the intersection of security, scale, and reliability
You’ll help build systems that are ready for next-stage growth and compliance

Perks That Go Beyond the Paycheck

• Relocation assistance to make your move seamless.• Free office meals (lunch & dinner).• Generous leave policy, including birthday leave, period leave, paternity and maternity support, and more.• Salary advance and loan policies for any financial help.• Quarterly rewards and recognition programs, and a referral program with great incentives.• Access the latest gadgets and tools.• Comprehensive health insurance for you and your family, mental health support.• Tax benefits with options like food coupons, phone allowances, car/device leasing.• Retirement perks like PF contribution, leave encashment and gratuity.

Here’s all the tea on FamApp ☕️

FamApp focuses on financial inclusion of the next generation by providing UPI & card payments to everyone above 11 years old. Our flagship Spending Account, FamX, seamlessly integrates UPI and card payments, enabling users to manage, save, and learn about their finances effortlessly.

Revolutionizing Payments and FinTech

FamApp has enabled 10 million+ users to make UPI and card payments across India, removing the inconvenience of carrying cash everywhere. Users get to customise their FamX card with doodles, which lets them add a personal touch to their payments.

Trusted by leading investors

We’re proud to be supported by renowned investors like Elevation Capital, Y-Combinator, Peak XV (formerly Sequoia Capital India), Venture Highway, Global Founder’s Capital, and esteemed angels Kunal Shah and Amrish Rao.

Join Our Dynamic Team

At Fam, our people-first approach is reflected in our generous leave policies, flexible work schedules, comprehensive health benefits, and free mental health sessions. We don’t mean to brag, but we promise you’ll be surrounded by some of the most fun, talented and passionate people in the startup space.Want to see what makes life at Fam so awesome? Check out our shenanigans at @lifeatfam 😛

PS - We’re looking for someone with an AI-native mindset, who actively leverages AI in their day-to-day work, as we encourage and embed it across every level at Fam.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.apply for this job