Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. As a subsidiary of Fay Financial and a key part of The Fay Group, Fay Servicing specializes in managing re-performing and non-performing loans, as well other specialty products like Non-QM, jumbo, business purpose loans.
Fay Servicing’s high-touch servicing model emphasizes personalized care, helping homeowners navigate escrow, payments, and hardship solutions with confidence. For clients, we offer a strategic, transparent partnership built on operational excellence, real-time reporting, and regulatory compliance. Fay’s end-to-end servicing capabilities cover early-stage collections, loan modifications, property preservation, and default management. We also offer interim and business purpose servicing, including the infrastructure to oversee renovations and manage rents.Headquartered in Tampa and operating nationwide, Fay Servicing combines deep industry expertise with cutting-edge technology to reduce risk, improve portfolio performance, and ensure an exceptional experience for both borrowers and investors.Reporting to the AVP, Investor Reporting, this position is responsible for reconciling, reporting and remitting to various investors of single-family residential mortgages including private label securitizations, Fannie Mae, Freddie Mac and Ginnie Mae.This role performs daily operational processes to ensure timely reporting, remitting and compliance in accordance with investor servicing guidelines, agreements and benchmarks which measure performance.
Additionally, this position develops and enhances operational procedures utilizing the Black Knight MSP Servicing Bureau.Qualifications Include:
- Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
- 3+ years' experience in Investor Reporting or Investor Accounting
- Prior experience in the Mortgage industry, including knowledge of servicing processing rules and guidelines
- Direct experience or familiarity with test of expected cash custodial reconciliation preferred
- Demonstrated experience working in a fast-paced work environment
- Black Knight MSP experience preferred
- Solid skills and experience in MS Word, Excel to compile and analyze data, PowerPoint and Outlook
- Strong verbal and written communication skills
- Strong listening skills with the ability to facilitate meetings and effectively lead discussions
- Strong interpersonal skills
- Strong analytical skills
- Solid decision-making abilities coupled with sound judgment
- Strong time management skills
- Ability to prioritize numerous tasks and manage shifting priorities
- Client focused with strong execution skills and results orientation
- High-level of precision with attention to detail and consistency
- Flexible, open to change, ability to learn new things quickly
- Ability to work in a collaborative environment and provide guidance for working groups
- Compliance orientation
- Self-directed; comfortable working with ambiguity and uncertainty
Submit Your Resume to Learn More
Featured Benefits
- Medical, Dental and Vision Insurance
- Company Paid Life Insurance
- Disability Insurance
- Pet Insurance
- 401k Program with Employer Matching
- 3 Weeks Paid Time Off (PTO)
- Paid Holidays
- Wellness Initiatives
- Employee Assistance Program
- Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
- The hourly range for this position is between $31.83 - $38.65 per hour
- This position is eligible for an annual discretionary bonus
Fay Cares!
The Fay-Genstone Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives.
We strive to ensure each of our employees feels valued, respected and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.
