Fireside at Norterra is a vibrant North Phoenix community perfectly situated between the Sonoran Preserve and Norterra, offering incredible amenities like a community center, pools, fitness facilities, sports courts, and engaging resident events. In this role, you’ll support the Community Manager by delivering outstanding customer service, assisting homeowners with CC&R compliance, coordinating with vendors and board members, conducting community inspections, and helping manage architectural reviews, records, communications, and daily operations to keep the community running smoothly and efficiently.
Position Summary:
Primarily responsible for assisting Community Manager by providing elevated customer service to Fireside at Norterra homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
- Perform a wide spectrum of duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides support and other tasks as directed by the Community Manager.
- Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
- Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service for the Association.
- Develop a working relationship with community board members and various committees.
- Conducts routine compliance inspections as directed by CC&Rs and design guidelines.
- Communicates to Community Manager issues that may arise from compliance issues within the community.
- Partners with Community Manager to educate homeowners to ensure effective, long-term solutions to compliance issues.
- Research issues of non-compliance and prepares documentation for the Community Manager and, if necessary, Board review.
- Communicates with homeowners concerning compliance with CC&R’s.
- Process and follow up on violation appeals.
- Reviews monthly financials and submits community accounts payable (when needed).
- Quarterly review of delinquents account to communicate intent to suspend and/or suspension of use of the amenities to Homeowners, if necessary.
- Maintains an effective process for architectural submittals based on the community needs
- Attend monthly architectural meetings and prepare all architectural packets and correspondence necessary for architectural meetings. Complete follow up to notify members of decisions. Scan completed packets into Homeowner’s Lot File.
- Assists in obtaining and reviewing bid proposals.
- Maintains accurate and current association records and websites.
- Maintains an effective process for tracking architectural submittals.
- Assist Community Manager in designing brochures, pamphlets, handouts, etc. for communities.
- Attend meetings as needed.
- Maintains open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Prepare and submit mailings as assigned.
- Maintains accurate and current association records.
- Assists in updating the community website and Facebook page as needed.
- Manages key/FOB distribution for vehicle gates.
- Digital scanning to member’s lot files in a timely manner. Can have administrative assistant help with this.
- Maintains accurate and current association records.
- Performs other duties as directed.
Knowledge, Skills & Abilities:
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical tasks.
- Sitting and standing for moderate periods of time.
- Walking and/or driving throughout community as needed for inspections and other property needs as designated.
