Systems Engineer - GOV

Position Summary                                                                                                        

Key Responsibilities:

• Serve as an expert in infrastructure design and architecture.
• Perform technical equipment installations at customer sites.
• Execute the deployment, installation, and architecture of infrastructure.
• Provide advanced support and proactive implementation for client environments.
• Act as an escalation point for technical support teams.
• Offer mentorship and education to fellow team members.
• Advise customers on system health and make strategic product recommendations.
• Prepare and present technical reports to enhance customer understanding.
• Utilize Microsoft Visio and documentation tools to illustrate customer technical environments.
• Standardize Standard Operating Procedures (SOPs) for the customer environment.
• Manage and maintain comprehensive customer documentation.
• Provide advanced implementation support for Microsoft 365, MS Azure, and MS Exchange servers.
• Deliver network-wide VPN, VMware, Hyper-V, and firewall implementation and configuration.
• Supply multi-factor authentication (MFA) implementation support.

Knowledge, Skills, and Abilities:

• Knowledge of relevant compliance standards such as FedRAMP, HIPAA, and DoD requirements (especially for GCC High).
• Familiarity with Microsoft 365, Azure, and other cloud platforms.
• Ability to develop and execute migration plans, to ensure minimal disruption to client operations.
• Great communication skills to coordinate with clients and internal teams during onboarding and migration projects.
• Collaborate with the sales department to provide insight into customers’ technical needs.
• Ability to explain complex technical topics to both technical and non-technical audiences.
• Oversee timelines, deployment, and vendor management for small-to-medium projects.
• Communicate costs and general budgetary observations to customers.
• Maintain advanced knowledge of Microsoft 365 applications and TCP/IP networking.
• Apply advanced technical triage methodologies and service delivery expectations.
• Adhere to ticketing methodologies regarding documentation, process, and workflow.

Preferred Education and Experience:

• 5+ years of MSP (Managed Service Provider) implementation experience (Required).
• Certifications: Security+, VMware (VCP/VCTA/VCAP), MCSE, MCSA, Cisco, Azure, or Microsoft 365.
• Certifications such as Microsoft Certified: Security, Administrator Expert, Compliance, and Identity Fundamentals, Azure Solutions Architect, or equivalent are a plus.
• Strong understanding of cloud migration strategies and best practices.
• SAN-specific certification.
• Superior reading, writing, and verbal communication skills.
• Strong understanding of network concepts, devices, and industry best practices.

Physical Demands:

Disclaimer: