Client Relations Specialist at ABC Imaging

Client Relations Specialist (Onsite Print Production Manager)

Position Summary

ABC Imaging is seeking an experienced Client Relations Specialist to become an integral part of our team. Reporting to the Client Relations District Manager, this role is responsible for managing an onsite print production facility, overseeing daily operations, and supervising staff to ensure exceptional client service and high-quality deliverables.This position combines print production management, customer relationship management, and team leadership in a fast-paced, client-facing environment.

Key Responsibilities

Deliver high-quality print production services while meeting tight deadlines and client expectations
Manage all administrative and operational functions, including meter reads, time reporting, billing processes, and equipment maintenance
Oversee daily print shop operations, including staff scheduling, workflow coordination, and project management
Ensure all projects are completed on time, within budget, and according to standard operating procedures
Maintain and manage print production equipment, recommending upgrades or new acquisitions to improve efficiency
Review and verify billing accuracy, including pre-work orders, pre-billing, and final invoices; resolve discrepancies as needed
Monitor and escalate helpdesk tickets and technical issues to ensure timely resolution
Partner with Major Account Managers to support client relationships, including client communication, site visits, and participation in events or presentations
Maintain and update Client Relations Operations Manuals and internal documentation
Communicate regularly with the Client Relations District Manager regarding client needs, operational updates, and staff performance
Manage inventory, supplies, and materials to support ongoing production needs

Qualifications

High school diploma required; Bachelor’s degree preferred
2+ years of experience in print production, digital printing, or related industry (strongly preferred)
Working knowledge of print equipment, production materials, and finishing processes
Demonstrated leadership and team management skills in a production or service environment
Strong customer service and client-facing communication skills (in-person and phone)
Ability to confidently present company capabilities and print solutions to clients
Highly organized with strong multitasking and time management abilities
Ability to troubleshoot equipment, software, and workflow issues

Life at ABC Imaging

For 25 years, ABC Imaging has been specializing in printing for the architectural, engineering and construction industry. Whether you are working with hard copy originals (blueprints, plots, vellums), digital files or both, we are experts in design and construction printing. Always on the cutting edge of technology, ABC Imaging has developed its own software program, ABC Remote, to ensure fast and reliable online printing. ABC Remote is provided free of charge as an automated solution for viewing and sending digital plots to any ABC Imaging location nationwide. The program works within ABC Imaging's state-of-the-art online planroom BlueprintOnline. With ABC Imaging, convenience is everything.

Thrive Here & What We Value

Customer-focused approach

Collaborative work environment

Continuous learning and development opportunities

One Stop Visual Solutions for Fortune 500 Companies worldwide

Global Printing and Media company providing a variety of services

Locations in USA, London, Dubai, Shanghai

Client Relations Specialist

Client Relations Specialist (Onsite Print Production Manager)

Position Summary

Key Responsibilities

Qualifications

Life at ABC Imaging

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