RVP Consulting

Job Summary: 

Your Day-to-Day:

• Lead a team of high-performing Program Directors to ensure they are building strong relationships at mid-management levels
• Manage client relationships at the executive level (CIO/GBS leaders/CFO)
• Ensure monthly steering committee meetings are executed with clients in collaboration with program directors
• Collaborate with sales to proactively plan for growth, hiring, and contract reviews
• Help program managers set up projects for success
• Proactively manage churn by proactively identifying risks and helping Program Managers develop mitigation plans 
• Collaborate with Product Management on segment-specific solutions
• Partner with client executives, global process owners, and internal stakeholders to align on expected value and means, and to measure it continuously
• Be the people manager for Program Directors and Project Management Leads by providing onboarding support, regular check-ins, coaching, feedback, and guidance, and leading formal employee performance reviews
• Help to build and improve training methodologies and the tools needed for Consulting success
• Manage deliverables to achieve deadlines across multiple projects and clients
• Travel on-site to teach the client how to use our SaaS system and facilitate testing (up to 50% travel)

What You Need to be Successful:

• Bachelor’s degree required, Master’s degree preferred
• 15+ years of professional services in technology led consulting business
• Experience in building and managing consulting best practices in a SaaS company
• Proven track record of developing C-suite level relationships
• Experience managing and developing high performing teams
• Strong stakeholder management skills in win-win solutioning and negotiations
• Strong presentation and facilitation skills with small and large groups